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PNC Bank Supports Penn State id+ Card program with New Customer Service Center

STATE COLLEGE, Pa., Jan. 17 /PRNewswire/ – PNC Bank, a member of The PNCFinancial Services Group, Inc. (NYSE: PNC), has widened access to banking

services on the Penn State University Park campus with the opening of a new
customer service center in the HUB-Robeson Center. Since October 2002, PNC
Bank has been the exclusive provider of financial services to Penn State
students, faculty and staff in conjunction with the Penn State id+ Card
program, which issues the University’s official identification card.

The new PNC Bank Customer Service Center, located inside the Penn State
id+ Card Office on the second floor of the HUB-Robeson Center, has onsite
financial consultants and easy-to-use self-service banking technology to
perform transactions and view account information. A grand-opening event for
the PNC Bank Customer Service Center will take place at 11 a.m. on Tuesday,
January 21, 2003, at the id+ Office. The media is invited to attend.

“We are pleased that id+ Card holders and the Penn State community will
have even greater access to banking services on campus through the PNC Bank
Customer Service Center, conveniently located in one of the most frequented
buildings on the University Park campus,” said Joel Weidner, associate
director of information systems, Penn State University.

“Campus life can be hectic. PNC Bank is making banking easier by linking
id+ Cards to accounts and by placing banking services within close proximity
to students, faculty and staff customers,” said Dennis P. Brenckle, regional
president, PNC Bank. “In addition to the customer service center in the HUB-
Robeson Center, PNC Bank offers 24-hour, seven-day-a-week customer support by
phone, Web banking through pncbank.com and four traditional branches and one
in-store branch in State College.”

The id+ Card is used on Penn State campuses to enter residence halls,
obtain campus library services and access meal plans. Customers can link
their id+ Cards to their PNC Bank checking, savings and money market accounts
and use their cards at PNC Bank ATMs and to make purchases anywhere
MAC(R)/STAR(SM) and PLUS(R) are accepted.

Customers can speak to PNC Bank Customer Service Center consultants who
can open accounts, respond to service inquiries, link id+ Cards to PNC Bank
accounts and issue PINs (personal identification numbers).

An Internet-enabled web station at the center gives customers high-speed
access to Account Link(R) by Web, PNC Bank’s online banking channel.
Customers can access their PNC Bank account information, transfer funds, make
balance inquiries, locate branches, check stock quotes and perform other
functions at the web station 24 hours a day. An advanced-function ATM at the
center offers traditional ATM features such as cash dispensing, in addition to
accepting deposits, cashing checks to the penny and printing full and mini
statements.

PNC Bank operates 27 ATMs on Penn State campuses statewide, 11 of which
are on the University Park campus. Nationally, PNC operates more than 3,500
ATMs, ranking it eighth among bank ATM networks in the United States.

PNC’s Regional Community Banking business provides credit, deposit,
branch-based brokerage and electronic banking products and services to retail
customers as well as credit, deposit, treasury management and capital markets
products and services to small businesses.

The PNC Financial Service Group, Inc., headquartered in Pittsburgh, is one
of the nation’s largest diversified financial services organizations,
providing regional community banking, corporate banking, real estate finance,
asset-based lending, wealth management, asset management and global fund
services.

Visit PNC Bank on the Web at http://www.pncbank.com
and the Penn State id+ Card at http://www.idcard.psu.edu

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