Campus ID News
Card, mobile credential, payment and security
FEATURED
PARTNERS
University of Connecticut Customer Service image

How UConn card office delivers exceptional customer service

One Card director describes her approach in NACCU article

CampusIDNews Staff   ||   Oct 11, 2023  ||   

On many campuses, the card office is more than a producer of IDs. It is a key interaction point between students and the institution. In a recent article on NACCU’s Positive IDentity Blog, Stephanie Kernozicky, One Card Office Director at the University of Connecticut, shares how her office strives for excellent customer service.

When she assists students in the card office, she asks, “if I were their parent or guardian, would I be satisfied with this interaction?”

She explains that people depend on their card for all kinds of transactions across a campus, but because card programs don’t oversee all the things that the ID touches, customer service can be challenging. She explains that it’s easy to say, “Oh that’s not us”, but that can leave cardholders bouncing between departments when issues arise.

When she assists students in the card office, she asks, “if I were their parent or guardian, would I be satisfied with this interaction?”

To learn more about customer service at the University of Connecticut’s One Card Office, check out the full article.

Related Posts

Subscribe to our weekly newsletter

RECENT ARTICLES

facial recognition in college classroon

Is facial recognition on campus moving from access control to the classroom?

Facial recognition already unlock phones, expedites airport passage, and replaces IDs for door access, but now it’s efficacy is being testing in college classrooms. Chafic Bou-Saba teaches information systems at Guilford College. He believes he can improve student academic performance via cameras and AI. He and a team of students are designing a facial recognition […]
Feb 28, 24 /

Cal Poly pilots reusable dining containers to curb waste

Students at Cal Poly have been pushing for green initiatives on the San Luis Obispo campus, and dining services is listening. A new pilot program will test reusable containers in an effort to reduce waste from disposable take-out boxes. “The program greatly reduces resource consumption on campus while diverting single-use containers from landfills,” says a […]
Door access reader
Feb 23, 24 /

Migrating from prox to contactless from a student perspective

At the end of 2023, the Elizabethtown College campus card was upgraded from proximity to contactless technology. As campus card, security, and auxiliary service professionals, we understand that this is positive step to replace an outdated technology with a modern, secure option. It is a mistake, however, to assume that students have the same level […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.
Twitter

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Join Jeff Koziol and Robert Gaulden from @AllegionUS as we explore how mobile credentials and proptech are changing on- and off-campus housing.

Load More...
Contact
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301
www.AVISIAN.com[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2024 CampusIDNews. All rights reserved.