Campus ID News
Card, mobile credential, payment and security
FEATURED
PARTNERS
University of Connecticut Customer Service image

How UConn card office delivers exceptional customer service

One Card director describes her approach in NACCU article

CampusIDNews Staff   ||   Oct 11, 2023  ||   

On many campuses, the card office is more than a producer of IDs. It is a key interaction point between students and the institution. In a recent article on NACCU’s Positive IDentity Blog, Stephanie Kernozicky, One Card Office Director at the University of Connecticut, shares how her office strives for excellent customer service.

When she assists students in the card office, she asks, “if I were their parent or guardian, would I be satisfied with this interaction?”

She explains that people depend on their card for all kinds of transactions across a campus, but because card programs don’t oversee all the things that the ID touches, customer service can be challenging. She explains that it’s easy to say, “Oh that’s not us”, but that can leave cardholders bouncing between departments when issues arise.

When she assists students in the card office, she asks, “if I were their parent or guardian, would I be satisfied with this interaction?”

To learn more about customer service at the University of Connecticut’s One Card Office, check out the full article.

Related Posts

Subscribe to our weekly newsletter

RECENT ARTICLES

Virginia Tech access control readers from Allegion

Virginia Tech's multi-year journey eliminates brass keys from campus

  At Virginia Tech, a strategically planned, multi-year process has eliminated physical keys from the campus. Brass keys have been replaced by card access in buildings and residence halls. The only remaining keys are stored in secure key boxes for security personnel and residence hall advisors to access in case of emergencies or after hours […]
Harvard CrimsonCash logo
Jun 07, 24 / , ,

Harvard to end longstanding declining balance program starting July 1

Harvard’s CrimsonCash – a declining balance program that enables students to use their campus card to make payments on and off campus – will be sunsetted in phases beginning July 1, 2024 and finishing July 1, 2025. The announcement was made in an email sent to account holders and a posting on the university’s website. At […]
ELATEC Secure Logon product review

Secure computer labs and faculty workstations with existing campus cards and mobile IDs

Eliminating usernames and passwords has positive security and convenience implications, and ELATEC’s Secure Logon solution helps campuses achieve the goal. Using your existing campus ID or mobile credential, users tap it on a reader to access shared computers and resources. In this video, ELATEC’s campus lead Rawldon Weekes, discusses Secure Logon and overviews a variety […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.
Twitter

Attn: friends in the biometrics space. Nominations close Friday for the annual Women in Biometrics Awards. Take five minutes to recognize a colleague or even yourself. http://WomenInBiometrics.com

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Load More...
Contact
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301
www.AVISIAN.com[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2024 CampusIDNews. All rights reserved.