Campus ID News
Card, mobile credential, payment and security

Suffolk University adds online ordering via CBORD's GET Food

Andrew Hudson   ||   Aug 03, 2018  ||   

Suffolk University Card Services together with on-campus dining provider Sodexo, has introduced CBORD's GET Food -- an online food ordering module for students, faculty and staff.

With GET Food students can place food orders in advance, choose what time their food will be ready for pick up, select and customize their food order, and pay. "With this addition, Suffolk students are now able to order from one of four on campus dining facilities, directly pay for their purchase online, and pick up their food at a specified time," says Mikhail Ilin, Manager of Card Services, Suffolk University.

The implementation was handled in house by Suffolk's card services team supported by a CBORD project management team. "Once implemented card services marketed the new product aggressively via social media, on campus tabling events, infomercials, as well as promotional item giveaways," says Ilin. "At campus card services we saw this product as yet another tool to enhance student convenience and satisfaction."

Lunchtime on a college campus is often a small window of time for students, faculty and staff. In many cases, it may only be 10 or 20 minutes between classes to both retrieve and eat a meal. "In order to accommodate our guests, we need to make the lunch process as simple as possible," says Hasan Erdem, retail manager, Sodexo University Dining. "The GET system allows our guests to order food as little as 15 minutes in advance, and up two weeks into the future."

Another challenge unique to Suffolk University, and institutions like it, is that the campus resides in the heart of a major metropolitan city -- Boston. For campuses in this type of environment, competition is a major consideration with a plethora of dining options available to students at all hours of the day.

"The benefit I see in the GET system is accommodating our guests in the fashion they are accustomed to," says Erdem. "This isn't the 1980's where you got your lunch from a tray line, and what we had was what you had. Our guests want to be able to make choices in real-time, and to do it on their schedule."

In the dining world if you aren't able to keep up with the times, then that means losing your guests, and their faith in your ability to provide what they want, Erdem says. "With GET Food if you know what you want for lunch, all you have to do is plan 20-30 minutes ahead. It makes life easier."

Still in its infancy, GET online ordering at Suffolk has made a positive impression thus far. According to Erdem, of the functional users so far there have been 127 separate orders, and only eight of those were from users that only placed a single order. The other 119 orders were placed by 19 different individuals.

"So on average the users who have interfaced with the system so far are doing so consistently," explains Erdem. "To me, this says that people see value in the system, and that for these individuals, it is more effective for them to utilize GET, and to skip the line."

Subscribe to our weekly newsletter


Jan 26, 23 / ,

Baylor adds Starship robot delivery

Baylor University has added robot delivery from Starship Technologies to its dining services offerings with the help of Grubhub. The initiative will see Baylor deploy a fleet of 20 delivery robots on the Waco, TX campus.
Jan 26, 23 /

NACCU Annual Conference registration now open

The National Association of Campus Card Users (NACCU) has opened registration for its Annual Conference. This year’s conference will be held April 16-19 in Austin, Texas and will feature a packed schedule of informative events and sessions with both campus card professionals and corporate vendors.

Grubhub, partner for reusable takeout container initiative

Grubhub has partnered with reusable packaging management platform,, announced to provide an integrated takeout container management service on college campuses. The partnership will bring's ReusePass program to universities across the United States, starting first with Ohio State University and Colorado State University.
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.

Join us, @NACCUorg, and @TouchNet to explore how campus card programs can successfully navigate the sales and procurement process. Join the webinar on June 6, 2 pm EDT.

Webinar: Learn how the University of Arizona uses campus cards, mobile ordering, kiosks, lockers, and robots to revolutionize campus dining. April 7, 2-2:30 EDT. Register Now at

As supply chain issues in 2021 persist, identity solutions provider @ColorID discusses ways campuses can to overcome potentially troublesome delays until the situation eases.

A dining services push at the @UBuffalo is reinforcing the utility of self-service checkout. @CBORD is improving the food service experience using the GET app, as well as Nextep kiosks and Oracle’s Micros Simphony POS.

Did you miss our recent webinar? No worries - watch it on-demand. Leaders from @NAU and the @UAlberta joined Ryan Audus, Touchnet, and Andrew Hudson, @CR80News, to discuss innovative mobile services and the future of mobile tech in higher ed. Watch now:

Load More...
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2023 CampusIDNews. All rights reserved.