Campus ID News
Card, mobile credential, payment and security
FEATURED
PARTNERS
University of Houston Cougar Card home page

NACCU blog: Tips to increase online photo submissions

CampusIDNews Staff   ||   Jul 12, 2023  ||   ,

As you prepare for fall rush, maximizing the number of students that successfully complete online photo submission prior to arriving in your card office is key. Rosie Ashley, Director of Cougar Card Services at the University of Houston, is keenly aware of this fact. Her office launched online photo upload several years ago, but student usage was consistently below expectations. In a recent post on the NACCU Positive Identity Blog, she outlines the steps her team has taken to turn the tide and top 75% participation in the Fall 2022 semester.

In the early years, they relied primarily on emails to incoming students, but this approach fell short as many students seemed unresponsive to email messaging. “We knew we had to rethink how we communicated to the campus community to encourage them to upload their photos and pick up their cards before the fall rush,” she writes. “Our new strategy was to over-communicate through as many channels and on-campus partnerships as possible.”

Among her tips to increase online photo submissions, she acknowledges that they still use email, but they have added many other channels. Like most card offices, they use social media, but the card office does not have their own dedicated accounts. Relying on the larger reach of other campus accounts they have developed an innovative approach to social (don’t miss her mention of “Coog Moms”).

In-person, print, and a focus on parental outreach are all making a difference for the Cougar Card Office. For the full list of Rosie Ashley's tips for increasing online photo submissions, check out the NACCU Positive IDentity Blog.

Related Posts

|| TAGS:
Subscribe to our weekly newsletter

RECENT ARTICLES

Xavier University video screen with CampusIDNews Chat series
Apr 12, 24 /

Xavier University shows off card program and aux services during NACCU tour

In this episode of the CampusIDNews Chat series, we talk with Jennifer Paiotti, Associate Director, Business Operations, Auxiliary services, at Xavier University. At the 2024 NACCU Annual Conference, she will share her campus ID program, its ties to other auxiliary enterprises, and how they are moving to mobile-only with their campus credentials. Whether you are […]
dorm room door lock with key
Apr 10, 24 / ,

Allegion helps campuses eliminate brass keys with electronic access control

But What About the Keys?…An Interview with Allegion In a recent NACCU video interview, Allegion’s Jeff Koziol shared his vision for migrating campuses from brass keys to electronic locks. This will be the subject of his conference presentation at the upcoming NACCU Annual Conference. “Many students have never held a physical key,” says Koziol. “Yet […]
CampusIDNews video intro screen

How to support mobile credential use cases beyond access control 

  The migration from cards to mobile devices continues to heat up in higher education. While it is clear that students hold their phones up to door readers for access control, there are a lot of other applications across campus that rely on the credential. Many applications are obvious – like payments in dining facilities […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.
Twitter

Attn: friends in the biometrics space. Nominations close Friday for the annual Women in Biometrics Awards. Take five minutes to recognize a colleague or even yourself. http://WomenInBiometrics.com

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Load More...
Contact
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301
www.AVISIAN.com[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2024 CampusIDNews. All rights reserved.