Campus ID News
Card, mobile credential, payment and security

Duke adds mobile features to card system

CampusIDNews Staff   ||   Mar 23, 2011  ||   , ,

iPhone app, off-campus payments take DukeCard to the streets

Duke University students have been using mobile devices to check their DukeCard account balances for years, but a newly launched iPhone application simplifies access to the card program’s site and makes it easier to perform a range of functions, says Matthew Drummond, director of the campus card office at Duke.

Previously, the DukeCard Office had a mobile-friendly version of its web site that could be viewed on smart phone browsers, but the functionality was limited.

Duke saw what Stanford University had done with its iPhone app and decided to do the same, Drummond says. In October 2008 Stanford rolled out its app featuring the university’s course catalog, calendar, real-time animation on the campus map and live scores for Stanford basketball games. A group of Stanford students had developed the application and founded Terriblyclever Design, which was later acquired by Blackboard.

Duke worked with Blackboard to create its app, Drummond says. It features a course catalog, directory, calendar, news and videos. There is also a spot for the DukeCard functionality.

“We wanted to provide a campus card section of that Duke mobile application,” he says. “Students can login with their university net ID and they can view their balance, view their last seven days of transactions and add funds to their account without ever getting out of line.”

Students can also use the map feature to find the nearest dining hall, Drummond says, or they can find the closest print center and see how busy it is or check the status of their print job.

It also has an interactive map that provides directions and public transportation routes, Drummond says. The app was recently updated to include information on when a bus would be arriving at a specific stop.

Drummond says they do not currently plan to add Android or Blackberry support, but students can still access the DukeCard office through the mobile Web site on those devices.

Taking payments with the mobile phone

Another new DukeCard feature eases the ordering and payment processes for off-campus food delivery.

Previously students would call in food orders where they would be entered into a PC and a four-part receipt generated. Upon delivery the student would sign the receipts–one copy would go to them, one with the driver and another to the school’s finance office, explains Drummond. Each week the restaurant would submit its receipts and they were manually checked against those submitted to the finance office, a time consuming process.

The system has been automated so that delivery drivers can electronically confirm payments via a mobile phone, Drummond says. Instead of having to call orders in, students can now email orders.

When the driver shows up with the delivery the student enters his ID number and PIN on the mobile device, Drummond says. The entire process is electronic and no paper is needed. Students can also tip with the new system, something they were not able to do in the past.

Airport shuttle services are also using the mobile devices so students can use their DukeCard accounts when heading home, Drummond says. The entire transaction, from entering the ID number, PIN and receiving verification, takes 15 to 30 seconds.

With this strong foundation of phone-based applications and services already in place, the DukeCard seems to have a very mobile future.

Subscribe to our weekly newsletter


Jun 09, 23 / ,

UCLA plans mobile ordering expansion

UCLA has announced plans to expand its use of mobile ordering on campus to include all takeout dining locations on the Los Angeles campus this coming fall. UCLA utilizes Transact Mobile Ordering, and has made the decision to expand the service following a successful trial period at UCLA's Bruin Café and Epicuria locations.
Jun 08, 23 / ,

NACCU Blog: 9 keys to managing an on-site team remotely

Employees and positions traditionally tethered to an office are now increasingly hybrid or entirely remote. A recent entry to NACCU's Positive IDentity Blog, Director of Campus Card Services at The New School, Bankim Patel, discusses some of the important considerations for remotely managing an on-site team.

Student card data at Alberta helps piece together campus life puzzle

Jennifer McNeill, manager of the ONEcard program at the University of Alberta, explains how card system data can potentially lead to a safer, more welcoming student experience. She describes how data collected from campus card transactions can be used to improve operations like dining, residence life, fitness and other vital campus tasks.
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.

Join us, @NACCUorg, and @TouchNet to explore how campus card programs can successfully navigate the sales and procurement process. Join the webinar on June 6, 2 pm EDT.

Webinar: Learn how the University of Arizona uses campus cards, mobile ordering, kiosks, lockers, and robots to revolutionize campus dining. April 7, 2-2:30 EDT. Register Now at

Load More...
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2023 CampusIDNews. All rights reserved.