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CBORD recognizes customer achievements at User Group Conference

CBORD has presented its 2014 Excellence Awards to one individual and two organizations at the company’s 35th annual User Group Conference held in Huntington Beach, California.

The award ceremony celebrates operational excellence, leadership and innovation across three categories: One CBORD, Visionary and Above & Beyond. Two of the awards went to the higher ed space, recognizing the efforts of one university card office and one individual.

The company’s One CBORD recognition was awarded to Mercy Health for its innovative implementation of CBORD’s Odyssey PCS and Nutrition Service Suite. Using CBORD’s Room Service Choice, Mercy Health can use a single, consolidated call center to take patient meal orders from hospitals statewide.

Higher education shined at the awards ceremony, with the remaining awards going to universities that excelled in technological achievement, leadership and service.

CBORD’s Visionary Award honors organizations pushing the boundaries of technology to serve their customers in new and innovative ways. The University at Buffalo received the Visionary Award for enhancing its campus card system with mobile availability.

Buffalo’s Campus Dining & Shops and UB Card teams have provided university students with a mobile solution that makes transactions and account management more convenient. Buffalo has expanded its use of CS Gold with CBORD Mobile ID, enabling students to make purchases at vending and laundry machines directly from their smart phones.

The university was also recognized for taking campus card purchasing power beyond the confines of campus by using CBORD’s UGryd commerce platform in a self-operated model.

The Above & Beyond Award honors an individual for leadership and exceptional service not only to their respective university, but to fellow CBORD users as well.

Kathy Gallagher, director of the Wildcard program at Villanova University, and her team have demonstrated this commitment to innovation and customer service. In addition to her position with Villanova, Gallagher also serves colleagues from other universities through her participation in CBORD’s User Advisory Council.

Gallagher’s work with CBORD’s User Advisory Council sees her present at conferences, as well as host other universities on campus to demonstrate the strategies that have been successful at Villanova.

CBORD’s 36th annual User Group Conference is scheduled to be held October 18–21, 2015 in Dallas, Texas.

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