Transit integration

One example is the integration of San Jose area colleges into of Valley Transit Authority (VTA). Working with ISG dealer, Capture Technologies, these schools are able to issue personalized Transit cards that operate in the VTA and reduce fraudulent use of the card.

The area colleges issue the Eco Pass Clipper Card on site, complete with photo, college logo and other data. During the issuance process, the transit ID number is securely read from the contactless chip, and that number is passed to the VTA database so that it can be tracked, replaced if needed, and de-activated when needed. Participating schools are San Jose City College, Mission College and Evergreen College.

Another example is the integration of the University of Washington card into transit. In this solution, the university is able to issue a single ID card that works in the mass transit system as well as on campus applications.

Smart card transition

We work with many universities to discuss the transition to smart cards, and we can even help customers to “own their own keys,” a concept that gives the school a purchasing independence for the cards, as well as better security.

[pullquote]A local technician can help with testing of cards, confirm database connectivity and many other issues. This independent set of eyes can also help reduce potential finger pointing from various component vendors.[/pullquote]

The ISG, formed in 1982, is a network of 31 regional credential management solution providers that cover the USA and Canada. Combined, these dealers employ about 200 field service technicians. These technicians are manufacturer trained and certified and follow the ISG Service Certification program, which includes ongoing, continuing education. They also have the benefit of open sharing within the network of dealers. This enables member dealers to find solutions to problems beyond suggestions provided by the manufacturer.

While some providers tend to focus on large operations, we value all customers large and small. A benefit of local service is the ability to cost effectively support institutions that may only have a single printer and modest issuance needs.

We strive to maintain ID systems for as long as the customer wants to keep them in use, and we do not force upgrades as soon as a manufacturer discontinues a product. Our solutions are not only well supported, but they are also kept in peak condition by assuring that firmware, drivers, field updates and software are all kept current. Additional advantages of the local dealer include rental units, re-carding services or support and rush supply orders.