Moreover, you may not be able to issue cards until printer is returned. When the printer is returned, the system may still not operate properly because the problem could be in other areas of the system.
In some depot programs, the returned printer may be a different unit. Your new printer may be older, and you may have to go through the process of updating your organization’s asset list to reflect the new serial number.
Scenario #2 – On-Site Service
There’s a problem with your printer, but this time you call a local number and spend a few minutes reporting the issue.
A certified service technician is dispatched to your location to fix the problem onsite. The trained technician determines what area – card printer, software, camera or other capture devices – is causing the problem. The company keeps an inventory of replacement parts stocked locally, so downtime is minimal and you can be up and printing quickly.
While the technician is there they will keep you apprised of product and technology changes, install any manufacturer-mandated field updates such as new firmware, and perform any routine inspections to keep the system in good working condition and extend the its life.
The ISG Story
Identification Systems Group (ISG) is a nationwide network of local identification system integrators, providing high quality, cost effective solutions backed by local support and the strength of its Professional Services Certification program. Each company works together to provide seamless nationwide support.