Campus ID News
Card, mobile credential, payment and security

Reflecting on a virtual NACCU Conference

Andrew Hudson   ||   Apr 23, 2021  ||   

The 2021 installment of the NACCU Annual Conference came and went this week, with campus card professionals from around the US and Canada converging on the virtual environment of Degy World. The team at NACCU faced a major undertaking moving its flagship event to an all virtual format, but the end product was a memorable and unique one for attendees.

Unprecedented times also brought new additions to the NACCU Conference, including an opening of registrations to more university personnel. This enabled campus card offices to bring additional stakeholders to the NACCU community to learn from the many educational sessions and network with fellow attendees.

The virtual Degy World included many of the recognizable hallmarks of a NACCU Conference: an interactive keynote presentation, educational sessions, roundtables, a full exhibit hall for vendors, and ample opportunities to catch up with fellow NACCU members and attendees. There were also a few features not included in past NACCU Conferences -- admittedly I did spend some time in the arcade and took a quick spin around the island in a speedboat.

Atrium joined in the fun, making sure to take full advantage of the dance emote at its presentation.

Identisys put out this video to help attendees navigate to their booth on the exhibit hall floor, showcasing a bit of the Degy World experience.

CR80News chatted with Emory University's Kim Pfeffer, virtually, between educational sessions to get a first-hand opinion of the unique format for the NACCU Annual Conference this year.

In addition to her role at Emory, Pfeffer also serves as Chair of the NACCU Professional Development Committee, is a member of the NPI Faculty, and is a key contributor to the NACCU Onboarding Guide.

Catching up in one of the many breakout rooms scattered throughout Degy World, Kim offered her thoughts on virtual presenting. Kim was one of the first round of presenters in the virtual conference, discussing service enhancement for her campus card office.

"It's interesting because we recorded our presentations in advance, so there was plenty of time to get things just right," says Pfeffer. "And on the day, all the prep work, tech, etc. was already done. So I think the virtual presenting was much more relaxing than in person."

Despite the user friendly Degy World platform, there's no true substitute for a live conference alongside fellow attendees. The human element still reigns supreme.

"When you're physically in a room with people you can tell by facial expressions or body language when someone is thinking about asking a question, and it's easier to get a conversation going," says Pfeffer.

Pfeffer's session was a good reflection of the larger attendance numbers at this year's virtual conference compared to years past. In her session alone, attendance was hovering between 55 and 65 people -- a much larger number than normal at a single education block.

Pfeffer's session highlighted quality of service in the card office, an important consideration for any university.

"A lot of my work at Emory has been focusing on the customer experience," says Pfeffer. "Just before I arrived at Emory, we had a higher up leader tell an entire auditorium of people that our services were worse than the DMV, so I was thrown into the fire to make things better."

Pfeffer attended the Disney Institute to uncover some strategies and principles to turn the customer service experience around.

"We deal with students, faculty, staff, visitors, parents, and these constituents all have high expectations of us now," says Pfeffer. "Customer experience is important everywhere not just in card services. It's dining services, the registrar, housing, anywhere you interface with your student customers."

"In many cases, that one experience that these people have with your card office may be the only experience they ever have with you," she adds. "So the impression you make in that instance will be a lasting one."

Reflecting on the virtual conference and presenting experience, Pfeffer's parting thoughts are encouraging.

"I think this conference has been really good," says Pfeffer. "There was a little learning curve at first, just getting the lay of the land, but that happens at every conference."

With any luck, next year's NACCU Annual Conference will once again be an in-person affair in St. Louis. But considering the many challenges posed to all over the past year, and delivering a conference complete with full educational calendar and exhibit hall -- all with a larger registration than ever before -- Degy World was an admirable host.

Related Posts

|| TAGS:
Subscribe to our weekly newsletter


Xavier University video screen with CampusIDNews Chat series
Apr 12, 24 /

Xavier University shows off card program and aux services during NACCU tour

In this episode of the CampusIDNews Chat series, we talk with Jennifer Paiotti, Associate Director, Business Operations, Auxiliary services, at Xavier University. At the 2024 NACCU Annual Conference, she will share her campus ID program, its ties to other auxiliary enterprises, and how they are moving to mobile-only with their campus credentials. Whether you are […]
dorm room door lock with key
Apr 10, 24 / ,

Allegion helps campuses eliminate brass keys with electronic access control

But What About the Keys?…An Interview with Allegion In a recent NACCU video interview, Allegion’s Jeff Koziol shared his vision for migrating campuses from brass keys to electronic locks. This will be the subject of his conference presentation at the upcoming NACCU Annual Conference. “Many students have never held a physical key,” says Koziol. “Yet […]
CampusIDNews video intro screen

How to support mobile credential use cases beyond access control 

  The migration from cards to mobile devices continues to heat up in higher education. While it is clear that students hold their phones up to door readers for access control, there are a lot of other applications across campus that rely on the credential. Many applications are obvious – like payments in dining facilities […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.

Attn: friends in the biometrics space. Nominations close Friday for the annual Women in Biometrics Awards. Take five minutes to recognize a colleague or even yourself.

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Load More...
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2024 CampusIDNews. All rights reserved.