Campus ID News
Card, mobile credential, payment and security
US Mail 1

Loyola uses student ID to streamline mailroom pickups

Andrew Hudson   ||   Aug 20, 2014  ||   

With a vast majority of messages being sent electronically, the brick and mortar mailrooms on college campuses have seen a drop in paper letters. Still, care packages from home stuffed with cookies, socks and the like, continue to flood university mailrooms.

This is the case at Loyola University Maryland, where mailroom staff have decided to rethink the process of package pick up, using the student ID to streamline the process. U.S. Mail volume is down substantially at Loyola, yet package volume has risen 30% over the same time period – driven largely by online shopping and textbook rentals.

This spike in package delivery has led to underused mailboxes, insufficient package space, security issues and unacceptable wait times for customers. To address the issue, Loyola selected the Ricoh Campus Mail Solution – a combination of Ricoh University Kiosks, self-service stations, and a High Density Mail System that enables the use of barcoded mail slots.

The new system eliminated the numerous stacks of traditional mailboxes used by Loyola’s 4,000 undergraduate students. Moreover, the system has created proper storage for packages and has freed 10,000 square feet of valuable space that can now be reallocated as the university sees fit.

How it works

When a package or piece of mail arrives at the mail center, students first receive a notification email. Then, the student visits the mail center at their convenience and swipes their student ID card at a self-service kiosk located near the mail center window.

After swiping their student ID, an electronic alert is sent to mail center employees along with the location and physical characteristics of the student’s package and mail. A worker then retrieves the items with just enough time to hand it to the student as they reach the front desk.

With the new system, Loyola expects wait times to fall from as much as 30 minutes to just one minute or less, an estimate that is based on Ricoh’s experience at other university mail centers. Mail center supervisors can also electronically track customer waits in real-time.

As for storage, student mail is no longer stored in traditional mailboxes. Instead, packages will be sorted into a high-density rolling racking system. Mail workers use small scanners, worn on their fingers, to scan barcodes on each slot as they deposit a mail piece. This barcode is what triggers an email alert to the student.

As an added utility at Loyola, Ricoh is also installing a photo printing kiosk and a shredding kiosk to help protect student’s personal information.

|| TAGS:
Subscribe to our weekly newsletter


Jan 26, 23 / ,

Baylor adds Starship robot delivery

Baylor University has added robot delivery from Starship Technologies to its dining services offerings with the help of Grubhub. The initiative will see Baylor deploy a fleet of 20 delivery robots on the Waco, TX campus.
Jan 26, 23 /

NACCU Annual Conference registration now open

The National Association of Campus Card Users (NACCU) has opened registration for its Annual Conference. This year’s conference will be held April 16-19 in Austin, Texas and will feature a packed schedule of informative events and sessions with both campus card professionals and corporate vendors.

Grubhub, partner for reusable takeout container initiative

Grubhub has partnered with reusable packaging management platform,, announced to provide an integrated takeout container management service on college campuses. The partnership will bring's ReusePass program to universities across the United States, starting first with Ohio State University and Colorado State University.
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.

Join us, @NACCUorg, and @TouchNet to explore how campus card programs can successfully navigate the sales and procurement process. Join the webinar on June 6, 2 pm EDT.

Webinar: Learn how the University of Arizona uses campus cards, mobile ordering, kiosks, lockers, and robots to revolutionize campus dining. April 7, 2-2:30 EDT. Register Now at

As supply chain issues in 2021 persist, identity solutions provider @ColorID discusses ways campuses can to overcome potentially troublesome delays until the situation eases.

A dining services push at the @UBuffalo is reinforcing the utility of self-service checkout. @CBORD is improving the food service experience using the GET app, as well as Nextep kiosks and Oracle’s Micros Simphony POS.

Did you miss our recent webinar? No worries - watch it on-demand. Leaders from @NAU and the @UAlberta joined Ryan Audus, Touchnet, and Andrew Hudson, @CR80News, to discuss innovative mobile services and the future of mobile tech in higher ed. Watch now:

Load More...
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2023 CampusIDNews. All rights reserved.