Campus ID News
Card, mobile credential, payment and security

CR80Chats: Talking mobile ordering with Ben Anderson, Grubhub Campus

Andrew Hudson   ||   Jun 17, 2021  ||   ,

In this edition of CR80Chats, we kick off our Technology and the Evolution of Campus Dining series with Grubhub by discussing all things mobile ordering with Grubhub Campus' Head of Industry Relations, Ben Anderson. Mobile ordering has cemented itself as a must-have service for modern students, but with new challenges posed in 2020 along with a pandemic, Grubhub Campus and its services have taken on new meaning.

We discuss the full range of mobile ordering use cases and how the technology has evolved over its lifespan to match the ever changing expectations of the student experience on campus.

This interview is the first of a 6-part video series with Grubhub Campus and its clients from both the university space and other verticals. The series will delve into the technology underpinning modern dining, and provide a candid look at how campuses can maximize mobile ordering both today and in the future.

The mobile ordering landscape (4:02)

An intro to mobile ordering and the evolution of the technology and offerings over the past decade in closed ecosystems like university campuses, healthcare, stadiums, and more.

Ghost kitchens (7:10)

A newly coined term to describe delivery only food locations, hear how to maximize the use of ghost kitchen facilities to serve more than just the standard food options, locations and hours.

Next-gen POS (11:29)

Hear about ways to improve throughput at the cashier by changing the traditional bottleneck -- the point of sale -- with self-service kiosks, mobile ordering, and flexible payment options.

Meal plans (14:34)

Maximizing the value of meal plans is a vital aspect of mobile ordering for on-campus students. Hear about the role of meal plans in mobile ordering and ways campuses can leverage them to adjust and better serve students' current needs.

Delivery (16:45)

Students are turning to food delivery on their own away from campus, and universities are recognizing this reality and the need to implement delivery for campus commerce. Hear why dining operators should take advantage of their proximity, meal plans, and established relationships with students to introduce delivery.

COVID (20:38)

Following COVID, it's estimated that 50-75% of the changes made by campus food services to meet the challenges of the pandemic will be permanent. A three or five year technology plan may not be relevant anymore.

Mobile ordering in the year 2025 (24:50)

Taking a look forward in time at where mobile ordering in the university campus space is headed.

Check out the other episodes in the Technology and the Evolution of Campus Dining series:

Subscribe to our weekly newsletter


May 26, 23 / ,

Penn State adds mobile ordering to campus app

Penn State has added a mobile ordering feature to its comprehensive campus mobile app, Penn State Go. The Penn State Eats Mobile function is available for use by students on the flagship University Park campus, as well as across the university's Commonwealth Campuses.
May 26, 23 / ,

NAU leverages delivery robots to support late-night dining

Northern Arizona is leveraging Starship delivery robots and the mobile ordering app in a clever way to prop up late night dining, and putting a twist on the ghost kitchen concept. The university has launched its Hole in the Wall dining window that now serves either pickup or robot delivery for students by offering a number of dining concepts all from a single, concession-style window.
May 25, 23 / ,

HID's Technology Partner Program helps companies develop mobile solutions

Trusted identity solutions provider, HID Global, has announced its HID Origo Technology Partner Program, the company’s first program dedicated to partners with a focus on mobile technologies. The Origo Technology Partner Program is designed to help technology partners by providing the ideal platform for organizations to design, test, and market products that integrate with HID Origo via APIs and SDKs.
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.

Join us, @NACCUorg, and @TouchNet to explore how campus card programs can successfully navigate the sales and procurement process. Join the webinar on June 6, 2 pm EDT.

Webinar: Learn how the University of Arizona uses campus cards, mobile ordering, kiosks, lockers, and robots to revolutionize campus dining. April 7, 2-2:30 EDT. Register Now at

Load More...
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2023 CampusIDNews. All rights reserved.