Campus ID News
Card, mobile credential, payment and security
FEATURED
PARTNERS

CR80Chats: How the U. of Rochester adapted campus dining with Grubhub mobile ordering

Andrew Hudson   ||   Jun 24, 2021  ||   ,

In the second installment of the Technology and the Evolution of Campus Dining series, we explore the dining environment at the University of Rochester with the university's Director of Campus Dining and Auxiliary Operations, Cam Schauff.

The University of Rochester was one of the earliest adopters of mobile ordering technology, deploying the service on campus to help ease lines at the campus Starbucks and help students order coffee. What quickly followed was a realization that the university could could use mobile ordering as a tool to help in a number of other ways.

Hear how Rochester, post COVID, used Grubhub mobile ordering to adapt. "My biggest concern was figuring out how to serve students that couldn’t or didn’t want to leave their dorm rooms," says Schauff.

During COVID-19 and through quarantine, Rochester used the mobile ordering platform to improve student service. Hear how Rochester launched its off-campus program and leveraged both the students' optional spending accounts as well as the campus meal plans to pay for food on campus and order food from off-campus restaurants.

Schauff and his team worked closely with Grubhub on unique use cases for the mobile ordering platform, including offering reusable flatware and straws at cost in the app for students to help reduce waste.

Another example: "Students wanted to order coffee in a reusable mug so we figured out how to do it via the mobile ordering system," says Schauff. "No one had ever done this via the Grubhub platform and no one had ever done it at a Starbucks."

"Today we see about 50% of our business coming through the mobile ordering app," adds Schauff.


Check out the other episodes in the Technology and the Evolution of Campus Dining series:

Related Posts

Subscribe to our weekly newsletter

RECENT ARTICLES

Feb 06, 25 / ,

Amazon stores remove their company’s own Just Walk Out technology

While Amazon Just Walk Out technology seems to be succeeding in campus c-stores and stadiums, the retail giant has failed to make a go of it in its company-owned stores. Just Walk Out is a cashierless shopping solution that allows customers to enter a store, pick up items, and leave without stopping at a checkout […]
Phone with dead battery
Feb 05, 25 / ,

Student ID in Express Mode lets mobile credentials work even when phone dies

Ever since student IDs were stored in Apple Wallet, perhaps the most frequent question was “what happens when the battery dies?” Administrators were rightfully concerned about how their students were going to buy a meal or access their dorm rooms. The answer to the question is found in two important iOS concepts, Power Reserve and […]
Lady showing a digital ID in car

Digital IDs and mobile driver’s licenses take cues from college campuses

We are on the verge of a digital ID revolution that will bring enhanced convenience and security across industries. Government-issued digital credentials will enable online service delivery with massively enhanced security levels that can help eliminate fraud and make it easier on users. Mobile driver’s licenses will be more than just a replacement for a […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.
Twitter

Attn: friends in the biometrics space. Nominations close Friday for the annual Women in Biometrics Awards. Take five minutes to recognize a colleague or even yourself. http://WomenInBiometrics.com

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Load More...
Contact
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301
www.AVISIAN.com[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2025 CampusIDNews. All rights reserved.