Campus ID News
Card, mobile credential, payment and security
FEATURED
PARTNERS
emory building

How Emory University mobilized its card office experience

Andrew Hudson   ||   Jan 07, 2022  ||   ,

In a recent entry to NACCU's Positive IDentity Blog, Emory University's Kim Pfeffer discussed ways she and the card office staff have improved the customer experience, including taking card issuance out in the field and introducing the idea of a card fee amnesty day. Pfeffer also shared her office's success story in a video presentation to NACCU members.

The customer service improvements at Emory's card office have been a long time coming. "At the start of the Fall 2018 semester, the EmoryCard office had hundreds of students and staff waiting an average of 20 minutes in a lobby less than 600 square feet; the longest wait clocked in at 1 hour 36 minutes," recalls Pfeffer, director of the EmoryCard Office. "There must be a way to get the crowds out of the lobby and bring our services directly to the locations where they are needed most."

http://www.youtube.com/watch?v=EgIb7_mklXU

The solution came in the form of EmoryCard's “mobile unit.”

To address the increase in customer traffic and lengthy wait times, Pfeffer and the EmoryCard staff put together three mobile units that could be easily transported to remote locations across campus. The units, up and running since May 2019, are full card production terminals stocked with laptops, printers, laminators, cameras, backdrops, as well as the miscellaneous wires, power strips, and printing supplies.

The total cost for the three mobile card offices came in at just over $33,000. Even more impressive, the entire mobile operation can be packed into two, rolling Pelican cases that can be handled, set-up and managed by just one staff member.

"As our mobile units run on our campus Wi-Fi, we can bring services directly to orientation programs or host extended pop-ups in our Student Center during move-in, orientation and semester start," explains Pfeffer. "Between 2018 and 2019, thanks to the mobile units and increased promotion of our online photo upload service, we saved patrons 19 hours of wait time and 13 hours of service time."

EmoryCard's mobile units also opened the opportunity to host "Free EmoryCard Day." A first for the card office, Free EmoryCard Day saw card office issue over 800 replacement cards in one day, free of charge, to students, faculty, and staff.

The mobile units were sidelined in 2020 but Pfeffer and the EmoryCard team brought them back to full capacity in 2021, and the future looks even brighter. "We continue to see a decrease in traffic at our office and an increase in the satisfaction of our customers and campus partners," says Pfeffer.

Related Posts

|| TAGS:
Subscribe to our weekly newsletter

RECENT ARTICLES

Mashgin kiosk
Mar 01, 24 /

Dartmouth deploys new AI-enabled POS kiosks for self-checkout

  At Dartmouth’s Tuck School of Business in Hanover, NH, the dining hall includes a new touchless self-service kiosk that reduces checkout times dramatically. By eliminating human interaction, item handling, and barcode scanning, transactions times have been cut to as little as 10 seconds. The kiosks are from Mashgin, a Palo Alto-based company that has […]
facial recognition in college classroon

Is facial recognition on campus moving from access control to the classroom?

Facial recognition already unlock phones, expedites airport passage, and replaces IDs for door access, but now it’s efficacy is being testing in college classrooms. Chafic Bou-Saba teaches information systems at Guilford College. He believes he can improve student academic performance via cameras and AI. He and a team of students are designing a facial recognition […]
Feb 28, 24 /

Cal Poly pilots reusable dining containers to curb waste

Students at Cal Poly have been pushing for green initiatives on the San Luis Obispo campus, and dining services is listening. A new pilot program will test reusable containers in an effort to reduce waste from disposable take-out boxes. “The program greatly reduces resource consumption on campus while diverting single-use containers from landfills,” says a […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.
Twitter

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Join Jeff Koziol and Robert Gaulden from @AllegionUS as we explore how mobile credentials and proptech are changing on- and off-campus housing.

Load More...
Contact
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301
www.AVISIAN.com[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2024 CampusIDNews. All rights reserved.