Campus ID News
Card, mobile credential, payment and security
FEATURED
PARTNERS
Marshall MobileID 1

Marshall University goes mobile credential only for student IDs

Andrew Hudson   ||   Sep 22, 2020  ||   

Marshall University has taken the decision to move exclusively to mobile credential on its campus, making the Marshall Mobile ID the only form campus credential being issued to students, faculty and staff. Marshall is a Transact Mobile Credential campus, and began provisioning the Marshall Mobile ID last summer.

Prior to going exclusively mobile credential, Marshall offered its campus community the Marshall Mobile ID as an option in addition to the traditional card. "Marshall's campus card features a mix of MIFARE contactless and mag stripe technology," says Bob Dorado, Marshall Mobile ID Project Lead. “We are now only printing cards for constituents that don’t have a phone capable of supporting mobile ID or for areas that require visible, wearable credentials."

It did help that the Marshall Mobile ID saw strong adoption amongst the campus community right out of the gate.

“It’s been very well received. Of our new students that came in for the 2019-2020 school year, about 80% of students with eligible devices chose mobile over traditional cards,” says Dorado. “At that time we didn’t support Android devices but as of Spring 2020 we now support both.”

When asked what drove Marshall’s decision to go exclusively mobile credential, the answer was simple: COVID-19.

“With COVID-19, for everyone’s safety we wanted to eliminate students coming to our office and standing in line,” says Dorado. “The staff was having to disinfect the photo area after every student - we didn’t think that was safe or practical.”

Changes due to COVID-19 and a different campus environment this fall changed orientation for Marshall, making mobile ID more than just an added convenience.

“During the first year, aside from new students that initially chose mobile ID, returning students, faculty and staff were switching from card to mobile for the convenience,” Dorado explains. “But with our new student orientation being 100% online this summer it just made sense to make mobile ID our primary university credential.”

To further support the mobile credential only environment, and keep students from needing to report to the card office in person, Marshall is also leveraging online photo submission. “All students submit a photo for approval by our staff along with a valid, government-issued photo ID for identity verification,” says Dorado.

The mobile credential at Marshall is accepted on all readers on the university’s card system, and anywhere that a Marshall university ID card is required.

“This was another advantage during COVID-19; everyone maintains possession of their device and taps it themselves on the readers,” says Dorado. “There's no exchange of cards or devices between cashiers or attendants.”

Subscribe to our weekly newsletter

RECENT ARTICLES

Apex OrderHQ Array modular lockers
Jul 02, 25 /

Modular locker solution streamlines campus order pickup

Apex Order Pickup Solutions launched a new modular system of automated order pickup lockers that can be stacked or setup in custom configurations. The OrderHQ Array Series lockers work in any floor plan without expensive remodeling. In an interview with Food On Demand, Kent Savage, founder and executive chairman of Apex Order Pickup Solutions, compares […]
Amy Surprenant, HID Global
Jun 26, 25 / ,

Effective project management key to GWU mobile credential launch

In a recent interview, HID Global’s Amy Surprenant discusses the project management component of the mobile credential launch at George Washington University (GWU). With 26,000 faculty, staff, and students, the project marked a significant milestone for the institution and its partners, including HID, CBORD, and various on-campus departments and vendors. The deployment of HID Mobile […]
replace allegion reader module
Jun 26, 25 / ,

FIT and Denison both go mobile, but with very different starting points

Denison University and Florida Institute of Technology (FIT) rolled out mobile credentials to students and staff across their campuses. The projects were very different, however, because of the existing reader infrastructure on the two campuses. Each partnered with Allegion and Transact + CBORD to deliver the new digital IDs – stored in Apple Wallet or […]
CIDN logo reversed
The only publication dedicated to the use of campus cards, mobile credentials, identity and security technology in the education market. CampusIDNews – formerly CR80News – has served more than 6,500 subscribers for more than two decades.
Twitter

Attn: friends in the biometrics space. Nominations close Friday for the annual Women in Biometrics Awards. Take five minutes to recognize a colleague or even yourself. http://WomenInBiometrics.com

Feb. 1 webinar explores how mobile ordering enhanced campus life, increased sales at UVA and Central Washington @Grubhub @CBORD

Load More...
Contact
CampusIDNews is published by AVISIAN Publishing
315 E. Georgia St.
Tallahassee, FL 32301
www.AVISIAN.com[email protected]
Use our contact form to submit tips, corrections, or questions to our team.
©2025 CampusIDNews. All rights reserved.