Card, mobile credential, payment and security
When Julia Lehman first arrived at State Fair Community College (SFCC) in Sedalia, Missouri, she was lost and unsure where to head.
“I was a bit disoriented, and like, ‘Where is the nearest map?’” said the incoming freshman business management major.
Lehman didn’t have to look far for help to find her way around campus. She pulled out her mobile phone, opened her school’s campus app, and began navigating.
“We have Google Maps in there,” said Tammie Montgomery, director of enterprise communications for SFCC. “Students can even drill down to the building, find the room numbers, and take a look around. They can see where their classrooms are before they get here.”
SFCC uses 360u from TouchNet as their campus app platform. It houses the student ID and connects students to campus services and resources to navigate student life. Users simply scan a barcode on the app to make payments and access a wide range of services.
Using the 360u app to navigate unfamiliar surroundings is one of the first ways it can help students as they transition from a structured day in high school to being fully responsible for their schedule.
Incoming freshman Ziek Barth-Fagan knew going to college would be a big life change and that he would rely on the app during the transition.
When I downloaded the app, I felt like I was finally in college and out of high school. It made me feel accomplished.
“Transferring from high school to college – definitely going to be a struggle,” he joked. “The app will give me structure, help me plan my schedule, and get through the next two years. When I downloaded it, I felt like I was finally in college and out of high school. It made me feel accomplished.”
Setting their students up for success is one of SFCC’s goals. As students begin arriving on campus for their first classes, the college hosts a program called “First Two Weeks,” designed to help students acclimate to college life.
“During those first two weeks, we have multiple activities each day for students, and they use the app as for entry to those activities,” said Brent Bates, SFCC president. “It helps us track students’ participation to evaluate the success of our events, and it also helps us make informed decisions about what is working and what is not.”
Data from OneCard – the student ID system that powers 360u – not only helps improve student activities, but it can alert campus workers to those who may be struggling.
Students access their digital student ID within the 360u app to use their meal plans. These transactions create data that alerts campus workers to potential problems.
One of the reports I use regularly shows students who haven’t used their meal plan in the past week. It’s an early notification that maybe a student might be struggling.
“One of the reports I use regularly shows students who haven’t used their meal plan in the past week,” said Montgomery. “It’s an early notification that maybe a student might be struggling. I send it off to the residence director, and they can check up on the student to see if there’s a problem.”
In addition to maps and meals, students can use their campus app as a declining balance account. Students can load funds to their student ID that can be used for purchases at vendors including the campus bookstore where they can pick up school supplies and swag.
Having the ID on their phone comes in handy as younger generations rely less and less on traditional wallets.
“Students appreciate their digital IDs on their cell phone because they’re never too far away from them,” said Nancy Theisen, account receivable specialist at SFCC. “They grew up with cell phones and have their phones with them all the time. They may not have their wallet or a physical ID card, but now it's always handy on their phone.”
The digital student ID prevents students from paying for a new ID, because they are less likely to lose their mobile phone than a physical ID card. Not only does a digital ID save money and time for students, but it does so for the business office as well. In addition to reducing the number of physical cards printed, each student can upload their picture within 360u, eliminating the need for campus employees to snap student photos.
“Printing cards costs money because we have to order the supplies, the cards, the ink, the ribbons, and the printer,” said Montgomery. “So, we save by not having to print for every student. We also have extended campuses, so now we don’t have to print the cards and courier them to the other locations. We don’t need staff to take pictures, print cards, manage the cards, or mail the cards.”
Physical cards cost money because of the supplies, cards, ribbons, and printers. Now we don’t need staff to take pictures, print cards, manage the cards, or mail the cards.
For Barth-Fagan, the 360u app is not only something he’ll use as part of his college life, it mirrors the rise in technology he’s grown up with.
“My phone is my go-to instead of my wallet. I use my phone for basically everything from keeping my documents organized to paying for whatever I need at stores. Technology has played a major role in my life.”
To learn more about TouchNet 360u and the OneCard Campus ID platform, visit touchnet.com.
About Melissa Medeiros
With over twenty years in the payments industry, Melissa has partnered, brought to market, and managed multiple innovative solutions. With expertise in security and compliance, breaking down complex concerns into easy to understand solutions is what she does. Melissa brings that expertise to support a team of high-performing professionals committed to driving solutions for higher education by simplifying and building consistency with familiarity in student and administrative engagement across campus.
During its general assembly on April 22, the University of Texas at Austin Student Government introduced a bill to push for the implementation of digital student IDs to replace the existing physical cards.
The assembly referred the bill to a committee for review, and it will vote on the bill at an upcoming meeting at the end of April.
Jeremiah Clarke, the Ethics & Oversight Chair and bill co-author, introduced the resolution for the mobile IDs, saying it would reduce the inconvenience and cost associated with lost or damaged physical cards.
Of course, the legislation also stresses the advantages of accessing campus buildings and sporting events using smartphones or smartwatches.
A Student Government officer acknowledged that a significant hurdle to be cleared is upgrading the campus reader infrastructure to support mobile credentials.
Like other student-led efforts to push their institutions to consider going mobile, this bill highlights other peer institutions that have already implemented digital IDs, including the University of Alabama and the University of Oklahoma.
In an article in the Daily Texan, Clark says, “it is something that other SEC schools have (and) other Texas schools,” Clarke says. “It just makes sense for students, (and) it makes sense for the administration.”
The article notes that the Student Government’s goal is to implement the new IDs by the fall, though the University has not confirmed the timeline. Of course, unless the institution has been preparing for the move already, that launch date is highly unlikely.
A Student Government officer acknowledged that a significant hurdle to be cleared is upgrading the campus reader infrastructure to support mobile credentials.
Student Government officers have met with both the President’s office and the Dean of Students’ office to discuss the project.
This is not the first time the Student Government has discussed its desire for mobile credentials. Shortly after the initial launches at Duke University, the University of Oklahoma and the University of Alabama in 2018, the group discussed the idea.
While the bill is almost certain to pass the vote by the full assembly and the recommendation be made to administration, what happens next is always the challenge for student-led initiatives.
Indiana Gov. Mike Braun signed Senate Bill 10 into law on April 16, 2025, eliminating university-issued student IDs as an acceptable form of photo identification for voting. The bill’s passage marks a significant change to Indiana’s Voter ID law, first enacted in 2005.
The Indiana House of Representatives approved the amended legislation on April 2. The bill then returned to the Republican-majority State Senate, which passed it in a 39-9 vote along party lines.
Students who previously relied on campus IDs must now travel off-campus to DMV offices to secure the necessary identification, a step that voting rights advocates say could discourage participation.
Indiana’s decision reflects broader national debates over voter ID requirements, with Republicans arguing that stricter identification laws protect election integrity, while Democrats criticize such measures as tools to suppress voter turnout – especially among students and marginalized communities.
Before the new law, student IDs from Indiana’s public universities were valid photo identification at the polls, provided they included required elements like a photo and expiration date. However, registering to vote in Indiana has always required proof of residency, meaning students also needed a document showing where they lived – whether in the campus community or in their home state.
Where the prior Voter ID law allowed student IDs, Senate Bill 10 removes them from the list of acceptable credentials. Now only Indiana driver’s licenses, military ID cards, Indiana photo ID cards, and U.S. passports are accepted.
The number of Purdue students registering to vote locally fell sharply from 7,000 in 2020 to just 3,000 in 2024. Opponents of the new law expect that number to drop further with the elimination of student IDs as valid voter identification.
The change specifically impacts out-of-state students who previously used their university-issued IDs to cast ballots in Indiana.
Under the new law, students who wish to vote in Indiana must present both proof of residency and a government-issued photo ID – that is no longer their student ID. Those who do not already have an Indiana driver’s license or other valid ID must now obtain one or pay $165 for a U.S. passport.
A report in the IndyStar cites similar concerns among critics of the new law, suggesting it places an additional burden on college students, especially those from out of state. Students who previously relied on campus IDs must now travel off-campus to DMV offices to secure the necessary identification, a step that voting rights advocates say could discourage participation.
The Purdue Exponent reported that the number of Purdue University students registering to vote locally fell sharply from around 7,000 in 2020 to just 3,000 in 2024. Opponents of the new law expect that number to drop further with the elimination of student IDs as valid voter identification.
At the NACCU 2025 Annual Conference, the association presented its yearly awards for everything from best marketing to innovative technology and distinguished service to outstanding volunteers. Recipients included both longstanding industry leaders as well as rising stars.
The award recognizes an institution’s use of video to communicate the purpose and intent of the card program. The recipient is chosen by popular vote from NACCU members. To check out the video, click the image at the top of this page.
Winner: University of Notre Dame
NACCU 2025 Best Card Design AwardThe award is presented annually for the submission which receives the most votes from NACCU members. Voters are asked to consider the visual impact, creativity and representation of the institution.
Winner: University of Nevada, Las Vegas
The award recognizes the success of a NACCU Institutional Member that has introduced a unique technology-based solution to address a challenge at their institution in support of services used by campus card programs.
This year’s award recipients combined two IDs – campus card and the transit card – into one. Without no solution available in the market, they created a customized integration between three universities and transit providers. Their work has eased administrative workloads cut costs, and the improved life for more than 70,000 students.
Winner: University of Ottawa, Carleton University, and Algonquin College
The award recognizes an individual who has worked for no more than five years with campus ID systems but has made significant contributions to their institution, the industry and to the association.
Winner: Nelson Olivier from Mississippi State University
The award honors an individual whose volunteer service to the association during the current or previous calendar year is unmatched, encompassing the ideals and commitment to the NACCU community.
Winner: Anthony Condo, Swarthmore College
The award recognizes individuals who have significantly advanced their campus card programs through advocacy, collaboration, and support. These champions have made outstanding contributions to their campuses and credential programs — regardless of their departmental affiliation.
Winners: Liam Gingrow, University of Pennsylvania and Sharon Webster, University at Albany
The award is presented annually to a NACCU member who has continually advanced the industry, exhibited entrepreneurial spirit, and served the community through exceptional service to advisory boards, education, and other contributions.
Winner: Deborah Nightingale, Liberty University (recently retired)
This premier award is given to institutional or corporate members who have been pioneers or spurred the growth of the campus card industry, significantly helped NACCU members advance systems on their campuses, and been instrumental in the growth of the association.
Winner: Jennifer McNeill, TouchNet (formerly University of Alberta)
On April 8 at the NACCU Annual Business Meeting, Kim Pfeffer began her new role as President of the NACCU Board of Directors. Her term will last through the NACCU 2026 Annual Business Meeting. Outgoing President Janet Rauhe passed the ceremonial gavel in front of a packed house in Henderson, NV.
Pfeffer currently serves as Director of the EmoryCard program and Interim Director of Campus Life Technology Services at Emory University in Atlanta. She has spent more than 20 years working in various areas of campus life and auxiliary services, but according to a NACCU announcement, she “found her home in the campus card industry.”
In 2020, she was named NACCU Volunteer of the Year, and she has been on the Board of Directors since 2021. She is a faculty member for the Industry Essentials Institute and a frequent conference and webinar presenter.
She joined Emory in 2018 after working at LaSalle University and Thomas Jefferson University.
Her accolades from – and service to – NACCU and the campus card industry are impressive. In the past decade, she has served in virtually every available volunteer role.
In 2020, she was named NACCU Volunteer of the Year, and she has been on the Board of Directors since 2021. She is a faculty member for the Industry Essentials Institute and a frequent conference and webinar presenter.
Through participation in NACCU professional development programs including the Standards and Guidelines program (SAGs) and the Data Summit, she has continually added to her expertise.
Pfeffer earned a B.A in History from Millersville University and an Ed.M. in Educational Administration from Temple University.
On a personal note, Kim has been a great friend, supporter, and contributor to our team at
CampusIDNews over the years. We thank her for her help and dedication to our industry, and we congratulate her on this new role.
A recent humor column in the University of Virginia’s Cavalier Daily newspaper takes a tongue-in-cheek look at the importance of declining balance and flex bucks on college campuses.
The author describes a fictional casino set up by the University of Virginia that deals exclusively in Flex Dollars. It goes something like this:
UVA's on-campus ‘Flex Dollar Casino’ operates entirely off of students’ Flex Dollars – the campus currency usually meant for food and printing.
The university tracks each student’s gaming activity through their campus ID card usage. One card systems identify heavy gamblers and, like Las Vegas casinos, single them out for perks and incentives.
The casino offers slot machines, poker tables, and blackjack all using Flex. Students flock there hoping to win enough for a few extra sushi bowls, but they often end up trapped in an endless gambling spiral.
Meanwhile, classes sit empty, and professors have abandoned lecturing for day-gambling.
The university tracks each student’s gaming activity through their campus ID card usage. One card systems identify heavy gamblers and, like Las Vegas casinos, single them out for perks and incentives to keep them coming back.
In an extreme case, one student who lost all his Flex Dollars to the casino turned to a life of crime stealing campus ID cards from other dorm residents.
This casino-fueled culture has fundamentally reshaped the University. Academics have given way to gambling education and the bookstore only stocks Flex-investment guides. The once-prestigious campus has fully embraced its new identity: a high-stakes gambler’s paradise where only the rich (in Flex) survive.
Check out the full article here.
Community colleges are facing a growing crisis as masses of 'bot students' enroll in online courses to fraudulently collect financial aid. The numbers are staggering. In California, the state’s chancellor’s office estimates that 25% of applicants to its community colleges are bots.
Some create totally fake personas. Others steal identities or even re-enroll using former student’s ID numbers.
Since the pandemic shifted more courses online, bots have increasingly targeted community colleges, which have open admissions policies and disburse significant financial aid. In California, more than $11 million was paid out to fake students in 2024, more than double the previous year.
These bots – controlled by fraud rings – pose as real students, often using AI to submit coursework so that they can stay enrolled just long enough to receive the aid.
An article in the Voice of San Diego explores the issue in depth, explaining that some professors initially celebrated full classes before discovering most of their students were fake.
These bots – controlled by fraud rings – pose as real students, often using AI to submit coursework so that they can stay enrolled just long enough to receive the aid.
It has transformed teaching into detective work.
Professors now scrutinize assignments and enrollment behavior to determine if students are real. They look for odd language in emails and AI-generated coursework as red flags.
The situation is especially severe in large online courses. Teachers spend the first weeks of classes identifying and dropping fake students before aid disbursements begin in week three. But they face a Catch-22. If real students don’t refill those open seats, the courses may be cancelled due to low enrollment, and the instructor could lose pay or even their position.
In some cases bots used student ID numbers and names from former students to re-enroll and collect aid.
One professor profiled in the Voice of San Diego article uncovered identity theft cases where bots used student ID numbers and names from former students to re-enroll and collect aid.
While the number of bot applicants is massive at one in four, the actual dollar volume stolen does not really move the needle. In California, more than $3 billion was disbursed in state and federal financial aid last year, so an $11 million dollar loss is manageable.
But this specific fraud approach is new as are the AI tools enabling it. As the power of AI and these bot students grow exponentially, the ability for institutions to keep up is in question.
Even if the financial aid losses are not yet immense, the problem already is. The cost is significant in both lost faculty time and reduced trust in institutions.
Additionally, there is a high cost to combatting this cybercrime and purging fake students.
Between September 2021 and January 2024, there were 900,000 fraudulent applications submitted to California Community Colleges, according to CalMatters.
Stopping that many bot students is a tall and costly order.
In this episode of CampusIDNews Chats, ColorID’s Danny Smith discusses the evolving landscape of identity management systems in higher education. He describes his concept of "critical identity infrastructure," which encompasses credentials, reader infrastructure, and the software used to manage identities.
This system typically resides within a one-card system, but Smith suggests a shift to a more open, agnostic platform. He says that by doing so, the identity infrastructure would allow for easier integration with new cloud-based solutions and greater flexibility for universities to adopt new technologies.
In this architecture, identity management is handled by an agnostic platform that pulls data from central authority sources like PeopleSoft or Banner.
He argues that traditional systems often create roadblocks by locking campuses into proprietary solutions, making it difficult to integrate new technologies without seeking permission from the service providers.
In this vision – what ColorID is calling the “Modern Campus” – identity management is handled by an agnostic platform that pulls data from central authority sources like Peoplesoft or Banner. It sits in between these sources and manages the credentials that power other applications and services on the campus. He says this allows institutions to be agile as they adopt new technologies, such as mobile credentials, biometrics, and cloud-based solutions.
Check out the full video by clicking on the image at the top of this page.
Transcript
Today on CampusIDNews Chats, we've got Danny Smith, co-founder, co-owner of Color ID, to talk about something that we kind of hit on about a month ago when we first spoke about their acquisition requirements.
And it's the idea, Danny, that you brought up about taking the identity management side of what we do with our campus credential systems and moving it from the transaction system and the access control system into a dedicated space.
So, critical needs identity infrastructure is something that you said multiple times when you talked. So, let's go over that a little bit.
Yeah, no, no, that's cool.
You know, critical identity infrastructure, that's how I define it.
And that's your credentials, your reader infrastructure, and then the software that you use to manage people, the credentials, and then also you have connections to downstream systems that the credential will authenticate with to access to those type services or solutions.
Typically you'll see the critical identity infrastructure is housed or resides within the one-part system. You will see some cases where that's in an access control system, but in higher education, primarily, it would be in the one-part system.
And so, you know, you can absolutely take the identity to the one-part system, and actually, we strongly recommend that as a future forward pathway to having a more agnostic approach, and a more enabled approach to be able to foster a lot of innovation and collaboration, and just a future forward approach that we're really excited about.
How does that specifically foster collaboration?
What you see as it exists right now is that not all of the one-part systems, but some of the one-part systems out there will use proprietary key sets that they deploy in the reader infrastructure and also in the credentials, and that makes the credentials and the critical identity infrastructure unique to those one-part systems.
And so, if you want to be able to integrate new solutions, cloud-based solutions that are coming in, justified ways, you need to have a data platform that's open to racist technology and innovation.
And the way it exists now is that you would have to go to the one-part system and say, hey, we found a new solution that we think would benefit our campus, it provides whatever value to the university, and then you have to ask for integration to a financial provider or the one-part provider.
And so, to me, if you're in that position, if you're having to ask permission to integrate solutions to a third-party provider, then that is a sign you've lost control of your infrastructure.
And so, it's not we're saying that what they're doing is malicious, it may be opportunistic, but what we're saying is that there's a better way to prove that it's going to help the university to be more modern in their approach to adopting new and modern technology.
So, we're taking it out of systems that it's been in for a long time in this new vision. Where does it go? What do you do with that function that's kind of crucial?
Yeah, no, it's an excellent question. You know, just, you have to figure this and kind of visualize the way that it works.
Is that you take the agnostic integration platform and it sits underneath and is connected to your authority source, which is what Peoplesoft or Banner, and it would pull in all these different integrations into the platform.
And then at that time, all the credentials were issued and managed from that down to all the downstream systems, including the one-part system.
So, what would happen is that you would take the identity infrastructure out of the one-part system, it would go into the agnostic identification and management platform, and then the one-part system would become a consumer of identity and not the gatekeeper or the manager of identity.
And all the other systems would be a consumer of identity, including your PAC systems, the third-party systems that are outside of the one-part scope of their service.
I've heard you say a number of times that we've had these discussions that you think higher education is at a technological inflection. So, what do you think about that?
Well, I think the way that things have worked the past 30 years is certainly a lot different than where we're going.
And you can see just, a good example would be going from on-prem to cloud, from the emerging technologies that you see, from credentials when you've gone from a match right to the prox, to the smart cards, to mobile credentials, but then you have other biometrics.
Ultra Wideband is something that you're hearing out there a lot that's gonna be introduced.
And there's other open standard credentials like Aliro, PKOC, and things that people may not even have heard about, but you have to be prepared to be able to quickly adapt.
And when you talk about identity, the inflection point is that the technology's changing.
We've got cloud-based solutions that are coming in. You gotta be able to be agile, to be able to quickly move from one to another if that's what the university wants to do.
Are you starting to see traction with this? Is the message resonating?
It's absolutely going fantastic. I just, and really it's validation for what we're doing. I mean, we saw a need, we heard from the customers. Over the years, this is not something that we've seen.
This has been a problem for years when there's been a lot of fractionalization in the campuses, a lot of slow data movement, just a lot of problems that this helped solve.
And right now we have over 40 universities that have already signed up and are on the modern campus utilizing the Card Exchange cloud solution.
And then in addition to that, we've probably done 50 presentations in the last three to four weeks. And we have folks that are already signing up. It's in the PO approval process, I guess you'd call it.
But yeah, I know this is a movement, man. We're really, really excited about it. It's a good thing. And it's nice to be on the right side of history, I think.
You know, if you want to learn more about the modern campus and our approach, just feel free to reach out. You can reach out to me directly at Danny dot Smith at colorid.com or at salesatcolorid dot com directly.
And then typically what we do is we schedule a introductory call, learn a little bit more about your campus, and then from there, we can schedule out a demo to take a deep dive into the solution itself.
All right, Danny, thanks a million. Great to talk to you as always.
Higher education is facing a new reality. As enrollment numbers fluctuate and budgets contract, colleges and universities must either embrace data-driven decision-making or risk obsolescence. The implementation of sophisticated data analytics platforms has evolved from a mere advantage to an essential survival tool.
Modern universities compete not only through academic excellence but through operational innovation. This chasm between acknowledging data's importance and successfully implementing data-driven strategies threatens many institutions' viability. So much so that three important bodies in higher education, The Association for Institutional Research (AIR), EDUCAUSE, and the National Association of College and University Business Officers (NACUBO) created the Change with Analytics Playbook to showcase the power of data and analytics to make better decisions and fulfill their institutional missions.
Modern analytics platforms transform fragmented information – from financial metrics to student performance data – into actionable intelligence. These systems demolish traditional departmental barriers, revealing crucial patterns that drive institutional success.
Western Washington University implemented a comprehensive data system to pinpoint inefficiencies, predict enrollment trends, and allocate resources more effectively.
Western Washington University exemplifies this transformation. By implementing a comprehensive data system, the institution has revolutionized both its day-to-day operations and strategic planning. Viewing its operations through the lens of aggregated data, they have been able to pinpoint inefficiencies, predict enrollment trends, and allocate resources more effectively.
The sophistication of these platforms extends beyond mere data collection. Advanced analytics engines uncover subtle patterns invisible to human analysts, from student success indicators to optimal financial aid strategies. This capability transforms university administrators from reactive problem-solvers into strategic planners, anticipating and addressing challenges before they materialize.
In today's fiercely competitive academic landscape, where institutions vie for students, funding, and prestige, this predictive capability proves invaluable. Universities leveraging comprehensive data analytics navigate changes with evidence-based confidence while enhancing student outcomes. Here are some examples:
Strategic enrollment management: Universities can deploy predictive analytics to identify and recruit high-potential students, diversifying their applicant pools and strengthening incoming classes. College administrators face a paradoxical challenge: while the Common App and test-optional policies have led to a surge in applications, overall enrollment continues to decline, making it crucial for universities to leverage predictive data analytics to identify candidates most likely to succeed at their institutions.
Only 76% of full-time U.S. university students persist to their second year of college, but patterns in tuition payments, class attendance, and campus engagement can help.
Enhanced student success: Through sophisticated analysis of academic performance, campus engagement, and payment systems, institutions identify at-risk students early and intervene before they drop out.
Only 76% of full-time U.S. university students persist to their second year of college. Predictive analytics allow schools to examine patterns in tuition payments, class attendance, and campus engagement, enabling timely interventions like financial counseling or flexible payment plans.
Optimized resources and campus services: Comprehensive facility usage analysis optimizes everything from classroom scheduling to energy consumption, generating substantial cost savings while improving campus operations. Meal plan and campus commerce systems with real-time tracking and inventory management capabilities allow colleges to make data-driven decisions on everything from what snacks to offer at the rec center to seamlessly integrating reusable container programs into dining services.
Ian Ashworth, Director of Product Management at Transact Campus
The next decade will likely see a widening gap between institutions that successfully leverage data analytics and those that don't. While the implementation challenges are real, they're not insurmountable. As more universities bridge the gap between recognizing data's importance and actually deploying effective systems, they're discovering that the true value lies not in the technology itself, but in how it transforms decision-making and student outcomes.
Berkeley Dining expanded its Grubhub mobile ordering to allow both flex dollars and meal swipes at four on campus dining locations.
Previously, flex dollars could only be used to purchase food through the Grubhub app from off campus restaurants, but now both flex dollars and meal swipes can be used for pickup at campus restaurants.
Mobile ordering and pickup has reduced backup times from 45 to 20 minutes during the busy lunchtime period.
Berkeley Dining and Grubhub support the use of flex dollars from student, faculty, or staff meal plans at seven on campus locations. The use of meal swipes as a meal equivalency is supported at four locations.
According to an article in the Daily Californian, campus chef Andrew Fan, described a massive reduction in wait times and backlogs at The Eateries location.
He says the addition of mobile ordering and pickup has reduced backup times from 45 to 20 minutes during the busy lunchtime period.
“Before class gets out at 11:50 … orders start coming in, so it does give us a bit of a head start,” he says.
Of the 1,800 orders on a normal weekday, one-third are made using mobile ordering. The total number of orders, however, has not increased.
By linking their campus account to the Grubhub app, students can use their flex dollars to purchase from on and off campus restaurants. On campus pickup stations are centralized at the Uno Pizzeria location, allowing students to pick up orders from all the restaurants in the building.
Of the 1,800 orders on a normal weekday, Fan says about one-third are made using the Grubhub app. The total number of orders, however, has not increased with the introduction of mobile ordering.
Thus, it seems technology is streamlining the process of on campus dining at Berkeley, but it is not increasing the volume of diners or meals.
In the article, one student explains that mobile ordering has allowed him to “skip the line.” Before, he says, he would wait in line for 20 minutes to get his food, but now he can order and avoid the line.
“Now I can just order on Grubhub,” he says. “For the 20-minute wait time, I just sit down somewhere and do some homework.”
According to Berkeley Dining the process is simple.
Step 1: Download the Grubhub app and create your account
Step 2: Tap Account > Campus Dining > and find the University of California, Berkeley
Step 3: Select Add Affiliation > Select if you’re a student, faculty, staff, or guest
Step 4: Choose “Add Campus Card” and enter CalNet authentication*
Step 5: Once authenticated, the top menu will automatically display ‘‘Berkeley dining” locations first.
Step 6: On the “Select a payment method” screen choose from the drop-down menu:
Step 7: If picking up at a Berkeley Dining location, follow the “Grubhub Pickup” signs.
