Card, mobile credential, payment and security
In April the campus card, mobile credential, and transaction system world will converge on Covington, Kentucky for NACCU’s 2024 Annual Conference. Last year’s event included more than 550 attendees and this year that number is expected to grow. The highlight of the event is always the 70-plus outstanding educational sessions, and members are the key to this success.
The deadline for proposals is Monday, Dec. 11 so this is truly your last opportunity to submit a proposal to speak. The good news is that it only takes a few minutes, and you can do it online.
The info needed to submit is easy. Just create a short session title, a 100-word description, and a few discussion questions you'll use to engage the audience
Institutional members make up the bulk of the speakers, but corporate members exhibiting at the event are also welcome to contribute.
There are four types of education sessions from which you can choose:
The information needed to submit a proposal is easy. Just create a short session title, a 100-word session description, and a few discussion questions you will use to engage the audience. Then click submit.
I have presented at many NACCU conferences over the past 20 years, and it is always a rewarding experience. Attendees are, or soon will be, your colleagues and friends. Like Planet Fitness says, it is a judgement free zone. People are not there to critique your public speaking abilities but to learn from your experiences. Take the leap, submit your proposal today.
Prior to her role with HID Global, Amy Surprenant helped lead two of the most innovative card programs in the country – the University of Vermont and Vanderbilt. At Vandy, she was instrumental in the launch of their mobile credential program. Now as HID’s End User Business Development Rep for Higher Ed, she is guiding other campuses through their mobile launches.
Surprenant says the HID CBORD partnership offers a complete mobile solution that works seamlessly for the end user.
CBORD has an intense 24-week implementation phase and your campus project leaders will have HID, CBORD, and Apple available throughout
During her Vanderbilt experience, she was well-supported with both HID and CBORD on every call from initiation to launch.
Recently she provided that same level of service as she helped the University of Kentucky go through their mobile ID launch.
She explains that CBORD has an intense 24-week implementation project phase and campus project leaders will have HID, CBORD, and Apple available throughout this process.
Learn how to determine what access control hardware you can continue to use and what you will need to upgrade. Also hear how to plan for mobile by prepping your infrastructure with a mobile key unique to your institution.
Click the image at the top of this page to check out the video.
Northern Arizona University’s JacksCard went mobile two years ago and never looked back. The mobile credential was initially released to students in Apple Wallet, but one year later in August 2022, Android availability was added to the mix.
With the help of their transaction system partner TouchNet, they accomplished the initial launch of the mobile ID in just eight months, explains Patty Allenbaugh, Senior User Experience Analyst for NAU.
The JacksCard and mobile credential serve as general identification, building access, health services, university transit, meal plans, as well as JacksDebit Express payments for vending, bookstore, postal services, and dining locations.
Provisioning of the credential is done through the institution’s mobile app, NAUgo. The app preexisted the mobile ID project, so students were accustomed to using it. Thus, integrating credential provisioning in NAUgo helped expedite adoption.
iPhones account for about 90% of users on the NAU campus while the remaining 10% use Android devices, says Allenbaugh.
“We have slight differences for Android and iPhone,” she explains. “For the iPhone user, they go through the provisioning process and add the card to the Apple Wallet on the iPhone and Apple Watch.”
For Android users, the credential is held in the NAUgo app rather than Google Wallet.
“Our security protocols on campus determined that the Google Wallet was not secure enough for our JacksCard to live there,” she says.
To solve this situation, NAU’s app provider, Modo Labs, developed a solution to enable the credential to be stored in the NAUgo app.
With the iOS version, students simply hover the handset or watch over a reader and all their access privileges are provided.
With Android, however, they must actively wake the phone to use it. Additionally, they must stay logged into the app, and because the mobile ID is stored in the app rather than natively in Google Wallet, when the phone’s battery dies the student ID cannot be accessed.
The app has been key to the mobile ID’s success, and in turn the mobile ID has proven key to the app’s success.
In the year before the launch with Apple Wallet, NAUgo had 60,000 visitor sessions. Today, the app draws nearly three times as many sessions. According to Allenbaugh, “students who would not have necessarily downloaded the app now had to download it to get their card and were delighted by some of the other features and services that were in the app.”
The app is extremely robust and even award-winning.
For the second year in a row, NAUgo won Modo Labs’ Best Campus Mobile App award. In 2023, the array of integrations, including PeopleSoft, TouchNet, HID, and Apple was cited as a determining factor.
The announcement of the award also noted features that enable students, “to see their class schedule, grades, and advisors; use their phone as their digital ID; track campus shuttles in real-time; use the dining module to see menus, order food, and check dining balance; access maps to find parking, printers, restrooms, etc.; reserve study rooms and much more.”
Nearly 20,000 people in the NAU community have a plastic or mobile JacksCard. Roughly 70% have opted for the mobile ID. Of those with mobile ID, more than 90% use the iPhone.
Graduate students have taken to the mobile ID as well with 65% provisioned across the campus.
As you would expect, the highest level of usage comes from on-campus students with more than 90% using the digital version.
Multi-factor authentication (MFA) is an Apple requirement for provisioning a mobile ID to Apple Wallet.
“One of the hang-ups we had in our first year of the release was at that time, students were not required to use MFA enrollment like DUO to access their student data,” says Allenbaugh. “But it was required to provision the card, so we had to work with students to get them enrolled in DUO and provision the card. It was two very large steps.”
Now students start using DUO when they are accepted to NAU, so the card team doesn’t have to worry about that side of the implementation and education process with incoming students. They can focus solely on student ID provisioning.
She recommends that other campuses consider this, and if they are not already providing MFA for students, consider getting it in place before launching mobile ID provisioning.
She says that thanks to key partners like TouchNet and Modo Labs, the project has been a success, driving strong adoption of the new digital ID with a bonus benefit of boosting usage of the NAUgo mobile app.
This fall, York University launched its new mobile YU-card that can be stored in Apple or Google Wallet. The mobile credential, launched with partner Transact, can be used anywhere the physical YU-card can be used.
Applications include photo identification, payments, dining plans, access control, as well as authentication for library, recreation facilities, exams, events, and discounts. It will also provide new capabilities, such as directly loading flex funds through the eAccounts application.
New students getting their first credential from the institution are not required to pay, but York does charge existing cardholders a $20 fee to upgrade to new mobile ID.
According to a university announcement, it is estimated that the digital ID will cut 400 kilograms of plastic and PVC each year.
“Mobile YU-cards create an important sense of identity and pride as a member of the York community, while being more efficient and cost effective,” says Tom Watt, interim assistant vice-president, Ancillary Service. “Issuing mobile credentials saves an incoming class from approximately 12,000 hours of wait time every year and eliminates the replacement fee for lost cards, as mobile cards can be transferred to a new device for free.”
New students getting their first credential from the institution are not required to pay, but York does charge existing cardholders a $20 fee to upgrade to new mobile ID.
According the YU-card website, “Mobile YU-cards are available to all new students, faculty, instructors and staff. Mobile cards are available to current community members as their physical YU-cards become due for renewal. If you wish to replace your card before the expiration date, please note that there is a $20 transition fee to mobile when your current card is returned to the YU-card Office.”
This fee could help offset some of the financial impact that campuses often experience when the mobile credential reduces or eliminates their lost card revenue. At least until the existing students matriculate or leave campus, the $20 fee should provide some buffer.
For those without a compatible smartphone, plastic cards will remain available at no cost, but the mobile YU-card will have additional features including access increased security through two-factor authentication and the ability to immediately revoke lost credentials.
Higher education campuses are getting back to pre-pandemic levels in areas such as on-campus populations and utilization of auxiliary services. Campus cards, dining and physical access control are once again in high demand. But will the supply chain issues and the slowdown in new construction and renovations have a longterm impact?
In this edition of CampusIDChats, publisher Chris Corum talks with Tyler Webb, Assa Abloy's Director of Sales for Campus Electronic Access Control about higher ed's new normal.
To check out the video interview, click the image above.
In this episode of the IDk 15-minute webinar series, CampusIDNews Publisher Chris Corum is joined by Rawldon Weekes, Campus Lead for reader and software developer ELATEC. The discussion focuses on how campuses can solve for all those "other" one-off and unique applications that need the campus card or mobile credential to function.
When a campus migrates to a new ID technology is when all the under-the-radar use cases for the card surface. A move to contactless and mobile credential is no exception. Campuses tend to focus on access control, payments, and mealplans, but one-off applications created by departments and other entities go unnoticed. That is until they stop working.
USB readers can pull data from contactless cards and mobile credentials and present it in the format needed for unique, specific applications
How can we support these legacy applications and enable our contactless or mobile credential to power new applications from scooter rentals to lockers and printing to computer access?
Many campuses have found the solution using ELATEC's USB readers to pull data from contactless cards and mobile credentials and present it in the format needed for specific applications. ELATEC readers support access control and payment functions, but they also are ideal for the unique, one-off use cases campuses struggle to support.
Join us as we learn about something IDk.
Click on the image at the top of this page to check out the video.
Electronic lockers are coming to campus, and they are seeing a growing number of use cases. For years higher ed has used lockers to automate mailroom parcel delivery, but today these advanced lockers are loaning laptops in libraries, keeping food warm in dining pickup locations, and more. Campus cards and mobile devices control the check-out/check-in process in a convenient and secure manner. In this edition of CampusIDChats, publisher Chris Corum gets the lowdown, talking with Jessica Martinez from locker provider Luxer One and Assa Abloy's Tyler Webb.
Lockers are a way to securely exchange goods on campus, whether those be parcels, food, laptops, lab equipment, or convenience items.
Sample use cases include:
Check out the interview and product demo by clicking on the video at the top of this page.
At the beginning of 2023, Penn State rolled out Transact Mobile Credential to students, faculty, and staff. Among mobile credential programs, this one stands out because it was rolled out simultaneously across all 24 campuses of Penn State. In partnership with Transact, the campus team faced a unique set of challenges presented by this geographically and administratively dispersed project.
The move to mobile has been on the institution’s roadmap for nearly a decade, but it was completed in a short timeframe when the work commenced.
“It started with a vision to improve security and have every part of Penn State across the Commonwealth offer a seamless digital campus experience,” says Mike Sherlock, director of information technology, Penn State Auxiliary and Business Services. “The project officially launched in early spring of 2022, with students beginning mobile provisioning in January 2023.”
We provisioned 14% of students on day one across 24 campuses and today 81% of students at Penn State have provisioned the mobile id+ card
Like most campuses transitioning to mobile, Penn State had a portion of the necessary reader infrastructure already in place. Still, in a system that supports 88,000 students on campuses throughout the state, there were a massive number of transaction points to enable.
“We started moving toward contactless, mobile-enabled readers during the pandemic,” explains Sherlock. “However, the bulk of the nearly 2,000 door, food service, vending, laundry, and off-campus program readers were replaced in the summer of 2022. We continue to upgrade readers across the Commonwealth, hoping to be mostly complete by 2025.”
Campus staff managed the coordination and installation of the reader infrastructure, while Transact assisted with IT support, marketing, and project management.
Launching midway through the academic year meant that students activating the mobile credential would opt to do so without guidance and instruction from a new student orientation process. For this to be successful, a strong marketing campaign was essential.
Transact’s engagement marketing team and Penn State’s Auxiliary and Business Services marketing and communications team worked together to develop the campaign.
According to Sherlock, Penn State saw a record-setting launch for the mobile id+ card. “We provisioned 14% of students on day one across 24 campuses,” he says. More than 25,000 individuals had activated the mobile id+ card by the close of the spring semester, and as of September 7, 2023, 81% of students at University Park and the Commonwealth Campuses of Penn State have provisioned the mobile id+ card.
As part of the longstanding roadmap, Penn State has embraced a mobile-first vision for the campus card and door access. Still, major projects like mobile id+ often require a transitional phase.
“Physical cards will remain necessary in the short-term, as access to (some) facilities and resources may still require the physical campus card until all readers are replaced,” says Sherlock. “Our goal is to use mobile as our primary method of payment and entry access before 2025.”
Deploying mobile credentials across multiple, disparate campuses creates challenges, even beyond a traditional migration.
“One of the critical challenges is the cost-sharing and logistics of replacing the current legacy card-swipe technologies with the updated reader hardware across University Park and all Commonwealth Campuses,” says Sherlock.
He advises other campuses embarking on this journey to remain flexible. “Each demographic connects to an institution differently,” he concludes. “We did a good amount of research and benchmarking before our launch and learned from all the schools and institutions that have gone before us.”
From Transact’s perspective, they were happy to share their experience to help make the Penn State project a success.
"Transact leads the way in providing a smart, mobile-centric student experience with a client-focused approach and innovative technology," says Rasheed Behrooznia, SVP and GM, of Campus ID Solutions. "This commitment to client satisfaction and future-thinking sets us apart, and we are proud to work with Penn State on a shared mission to revolutionize campus life.”
To hear firsthand about Penn State’s successful rollout, register for the webinar below:
Penn State’s unparalleled mobile id+ card launch
Thursday, November 9, 1 PM EST
At the start of the fall term in 2022, the Sheridan College onecard office rolled out its new Mobile onecard. The Canadian institution serves 27,000 students across its three campuses in Ontario, so launching a project of this magnitude required careful planning and a well-orchestrated marketing effort to ensure success. CampusIDNews spoke with Aesha Brown, Sheridan’s onecard Manager to learn about the project and her advice for other campuses considering a transition to mobile credentials.
CampusIDNews: How long was mobile on the roadmap for Sheridan?
Brown: This was a 3-year long journey. We started to put together a business plan in 2020 and went to RFP later that year. We elected to stay with our current provider TouchNet and partnered with them on our mobile program. We went live with our mobile onecard for students with iOS devices on Aug 29, 2022, and then exactly one year later on Aug 29, 2023 we went live with our mobile onecard for students with Android devices. We planned this project as a phased approach.
The first few weeks in September our office usually has long lines for those wanting to obtain a plastic card, but this September we saw those lines cut in half
CampusIDNews: Can the mobile credential be used everywhere the plastic card can be used?
Brown: Yes, this was important to us because we wanted a positive student experience that mimicked the plastic onecard experience but with greater convenience. Our goal is to embed onecard into everything our students do here at Sheridan with ease.
CampusIDNews: How did the move to mobile impact your card reader infrastructure?
Brown: We overhauled our entire card reader infrastructure during this project in early 2022. Rather than perform a manual upgrade on the readers, either by doing it ourselves or shipping a batch of readers on a rotating basis back to HID, we decided to just replace all the door readers. This was decided (for a variety of reasons): long shipping times of the readers back and forth to Canada and the US; doors being left without readers for too long; and manually upgrading readers ourselves would have been impossible due to the various models of readers on campus.
Approximately 1300 new door readers were replaced by a third-party contractor across three campuses within three weeks. During testing there were challenges that occurred with the performances of a few of the door readers due to the age of the buildings and lack of wiring in some locations. We were able to resolve this by changing the wiring behind some of the walls and once that was completed, we were able to re-install the remaining door readers. Overall, the time involved to get all the readers installed and the re-wiring work done took two to three months.
CampusIDNews: What role did TouchNet play in delivering the solution to campus?
Brown: TouchNet played a vital role by providing their expertise in project planning, implementation and marketing for the mobile onecard project. TouchNet has rolled out similar projects with other institutions in the US so they already had experience. The most valuable aspect of our partnership with TouchNet is that they listened to our needs and made changes to the platform to ensure the success of this project.
CampusIDNews: How do you handle provisioning of the mobile credentials?
Brown: We provision through the TouchNet 360U mobile app. Continuous improvement from the TouchNet team has made provisioning in the app much simpler. At first there were several steps needed to provision the mobile credential, but TouchNet has streamlined the platform and our students have been very happy with the change.
CampusIDNews: How did you get buy-in from the students and the campus community?
Brown: I quickly realized that not only is this project “tech heavy” it is also a large change management project. It required many layers of effective communication to the entire Sheridan community. Our onecard touches so many areas on campus, and the project could not be done in isolation. I engaged with our marketing and communications specialists at the College and we took a pan-institutional approach to ensure our marketing campaigns and communications strategy were intentional and effective.
CampusIDNews: Walk us through the process of how a student obtains their mobile credential.
Brown: Once a student is accepted at Sheridan College, they receive a welcome email from the onecard office – usually in July for a September start date – inviting them to upload a photo. Once the photo has been approved, we send students an email with a link that provides all the information they need to obtain a mobile credential. This has worked really well as students can obtain the credential before they come to campus.
The first few weeks in September our office usually has long lines for those wanting to obtain a plastic card, but this September we saw those lines cut in half and our adoption rates for the mobile onecard increase substantially.
CampusIDNews: How about plastic cards and fees?
Brown: For now, we still offer plastic onecards at no charge for those that want one. We do not charge a fee for the mobile credential, contractually it is not allowed.
A day in the life of a typical college student involves an array of transactions, each relying on the campus credential. The student may:
In a recent article by Fred Emery, Senior Business Development Manager at TouchNet, he explains that this type of “transactional ease” requires a coordinated, integrated technology strategy between the card office, campus vendors, and the institution's student information system.
This level of transactional ease takes strategic planning and effort, and our campus card and transaction systems are central to it all
He outlines eight ways that an integrated card system streamlines operations and delivers significant benefits to the institution.
One key way is the system’s collection of actionable data.
“Connecting campus card technology to the student record system captures real-time data … that helps administrators improve student support and services,” he explains. “For example, using it to better schedule staff or optimize food preparation for peak times in the dining hall leads to improved student and guest experiences, reduced waste, and a better allocation of resources on campus.”
Improved efficiency is another key benefit.
Campus administrators are pulled in many directions and don’t have time to jump back and forth between multiple systems. An integrated campus ID system eases administrative tasks, centralizes reconciliation, and enables a single reporting source.
“Additionally, integration to the student information system can increase efficiency through automated data exchange, removing the need for many manual processes such as posting general ledger information or updating student accounts,” says Emery.
This level of transactional ease takes strategic planning and effort, and our campus card and transaction systems are central to it all.
To explore the other six benefits and consider how you can use them to promote your program to senior leadership and other on-campus entities, read Eight Advantages of an Integrated Campus ID.
