Card, mobile credential, payment and security
The University of North Carolina at Chapel Hill is working with Pharos to deliver touchless printing for its students and campus community. The Pharos system has updated several of UNC's campus printing stations to support touch-free printing, and is one of the many measures the campus has taken to eliminate touch points during the pandemic.
According to the UNC IT Services website, the printing overhaul adds a QR code to each printer that users are able to scan and then complete their print job without touching anything but their own mobile device.
Prior to touchless printing, students could use the Pharos app to send their jobs to a printer but then had to manually enter their login information at the print station before printing documents. The new feature not only reduces surface contact, it also saves time by eliminating the manual login step.
All campus printing at UNC Chapel Hill happens through Pharos, who manages the university’s printing software.
Within the Pharos mobile print app, students can still send jobs to a print station. Once at the station, they can now use the Pharos app to scan the print station's QR code and confirm the job. The entire process is designed to enable users to print their documents without requiring physical interaction with the printer.
“Our hope is that this faster, touchless method of using the CCI printers will help prevent the spread of COVID-19 and improve the overall user experience,” says Holt Mikeal, Technology Support Analyst at UNC-Chapel Hill.
Pharos began creating the framework for its touchless print system last summer, and UNC implemented it prior to the start of the Spring 2021 semester.
In total, touchless printing through Pharos is available at 26 print stations on the Chapel Hill campus. Due to decreased on-campus activities, only half of the 50 existing print stations were needed.
Hospitality software solutions and services provider, Agilysys, Inc., has implemented its Point-of-Sale (POS) platform at the University of Texas Southwestern Medical Center Campus. The deployment includes the Agilysys InfoGenesis ecosystem of cloud-native SaaS POS solutions for its campus dining, including InfoGenesis POS, IG Buy self-service kiosks, IG OnDemand mobile ordering and payment, and Agilysys Pay for secure payment processing.
The University of Texas Southwestern (UTSW) Medical Center, located in Dallas, Texas, has over 18,000 employees and 2,445 faculty, and over 2.7 million outpatient visits per year. UT Southwestern is also the largest medical school in the University of Texas System and the state of Texas.
When electing to replace their existing campus POS systems, UTSW looked to their established relationships with Sodexo and Agilysys to find new solutions for use in their on-site cafeterias. With the added challenges presented by the pandemic, UTSW also needed to expand beyond traditional POS by adding contactless self-service food and beverage ordering and payment options.
"UTSW Medical Center is excited to expand our relationship with Agilysys," says Rick Stewart, ARG Operations manager at UTSW. "Their ability to provide the flexible, industry-leading POS solutions we need to meet our requirements across all of our dining services while protecting the health and safety of our campus students, faculty and guests is a winning combination."
Agilysys brings to UTSW its SaaS product set, including the InfoGenesis SaaS POS system and cloud-native self-service ordering and payment options, IG Buy and IG OnDemand.
InfoGenesis POS. Agilysys' comprehensive point-of-sale system that combines terminal and tablet touchscreen applications with offline capabilities. Features include reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support. The cloud-based deployment of InfoGenesis allows for a more cost-effective operation, avoiding the resources and space needed to maintain the system onsite.
IG OnDemand. A cloud-native SaaS contactless self-service food and beverage ordering solution with guest-facing order and pay experience. IG OnDemand allows users to place and pay for orders using their own device -- mobile phone, tablet or laptop.
IG Buy. A cloud-native SaaS kiosk-based self-service order and payment system. Guests can select, scan, or weigh menu items, process payments via credit card, gift card or payroll deduction, and print receipts.
"Sodexo, UTSW and Agilysys are growing our strong collaboration, and we are thrilled to add their campus dining sites to our existing relationship," says Don DeMarinis, SVP Sales & Marketing, Americas at Agilysys. "InfoGenesis POS solutions are uniquely positioned to address the range of deployment options that UTSW demands."
Detroit's Wayne State University is hoping to entice more of its students to get a COVID-19 vaccine by offering to load money to student campus card accounts. The "Warrior vaccine initiative" will offer students $10 added to their campus card account in return for proof of vaccination.
According to a report from the Detroit Free Press, the offer is only valid for students who upload proof of vaccination by May 7. All students who successfully complete the form in time will receive $10 added to their student account. The proof has to show students have had at least their first shot, if they are receiving a two-dose vaccination.
The money added to the student accounts can be used right away for things like mobile orders on Grubhub, or can saved and carried over to be used on campus next fall. Vaccinations can take place through the university's campus health center or anywhere else, with proof of vaccination forms being offered through the Wayne State website.
Wayne State University President M. Roy Wilson outlined the initiative in an email to students, stating in part:
"Unfortunately, the COVID-19 numbers in Michigan are currently at an unacceptably high level. The best way to ensure a return to campus in September is to get a vaccination if you haven’t yet done so."
"To further encourage you to take this critical step, we are providing an extra incentive — although the best incentive is your good health. In addition to getting vaccinated, please continue to take the appropriate precautions to ensure the health and safety of yourselves, our campus and the community. Thank you for doing your part to help keep our campus Warrior Strong."
Wayne State also announced last month that it plans to return to a largely normal on-campus population this fall. Wayne State joins a number of other Michigan universities and colleges that have made similar announcements, including the University of Michigan, Michigan State University and Oakland University.
The 2021 installment of the NACCU Annual Conference came and went this week, with campus card professionals from around the US and Canada converging on the virtual environment of Degy World. The team at NACCU faced a major undertaking moving its flagship event to an all virtual format, but the end product was a memorable and unique one for attendees.
Unprecedented times also brought new additions to the NACCU Conference, including an opening of registrations to more university personnel. This enabled campus card offices to bring additional stakeholders to the NACCU community to learn from the many educational sessions and network with fellow attendees.
The virtual Degy World included many of the recognizable hallmarks of a NACCU Conference: an interactive keynote presentation, educational sessions, roundtables, a full exhibit hall for vendors, and ample opportunities to catch up with fellow NACCU members and attendees. There were also a few features not included in past NACCU Conferences -- admittedly I did spend some time in the arcade and took a quick spin around the island in a speedboat.
Atrium joined in the fun, making sure to take full advantage of the dance emote at its presentation.
Things got a little crazy in the @AtriumCampus Ask the Experts session yesterday at #NACCU 2021. https://t.co/KASQQj5q8S
— NACCU (@naccuorg) April 21, 2021
Identisys put out this video to help attendees navigate to their booth on the exhibit hall floor, showcasing a bit of the Degy World experience.
Come visit the IdentiSys booth in the virtual exhibit hall at the @naccuorg Virtual Annual Conference on April 19-21. You can find us at booth # F38. We look forward to e-seeing you there! pic.twitter.com/ZhT5XLXPrc
— IdentiSys Inc (@IdentiSys_Inc) April 14, 2021
Great first day at the #NACCU conference and cool virtual platform @Degy World! Visit us in booth F37.#Cloud #PointOfSale #HigherEd #CampusTechnology pic.twitter.com/eEldhomsms
— agilysys (@agilysys) April 20, 2021
One of the most innovative trade shows we've attended in the last year is the NACCU 2021 Annual Conference happening this week. We love visiting with our customers and partners. Today is the last day in the booth, so be sure to stop by and say hi! pic.twitter.com/E2Bv48wUmi
— CBORD (@CBORD) April 21, 2021
CR80News chatted with Emory University's Kim Pfeffer, virtually, between educational sessions to get a first-hand opinion of the unique format for the NACCU Annual Conference this year.
In addition to her role at Emory, Pfeffer also serves as Chair of the NACCU Professional Development Committee, is a member of the NPI Faculty, and is a key contributor to the NACCU Onboarding Guide.
Catching up in one of the many breakout rooms scattered throughout Degy World, Kim offered her thoughts on virtual presenting. Kim was one of the first round of presenters in the virtual conference, discussing service enhancement for her campus card office.
"It's interesting because we recorded our presentations in advance, so there was plenty of time to get things just right," says Pfeffer. "And on the day, all the prep work, tech, etc. was already done. So I think the virtual presenting was much more relaxing than in person."
Despite the user friendly Degy World platform, there's no true substitute for a live conference alongside fellow attendees. The human element still reigns supreme.
"When you're physically in a room with people you can tell by facial expressions or body language when someone is thinking about asking a question, and it's easier to get a conversation going," says Pfeffer.
Pfeffer's session was a good reflection of the larger attendance numbers at this year's virtual conference compared to years past. In her session alone, attendance was hovering between 55 and 65 people -- a much larger number than normal at a single education block.
Pfeffer's session highlighted quality of service in the card office, an important consideration for any university.
"A lot of my work at Emory has been focusing on the customer experience," says Pfeffer. "Just before I arrived at Emory, we had a higher up leader tell an entire auditorium of people that our services were worse than the DMV, so I was thrown into the fire to make things better."
Pfeffer attended the Disney Institute to uncover some strategies and principles to turn the customer service experience around.
"We deal with students, faculty, staff, visitors, parents, and these constituents all have high expectations of us now," says Pfeffer. "Customer experience is important everywhere not just in card services. It's dining services, the registrar, housing, anywhere you interface with your student customers."
"In many cases, that one experience that these people have with your card office may be the only experience they ever have with you," she adds. "So the impression you make in that instance will be a lasting one."
Reflecting on the virtual conference and presenting experience, Pfeffer's parting thoughts are encouraging.
"I think this conference has been really good," says Pfeffer. "There was a little learning curve at first, just getting the lay of the land, but that happens at every conference."
With any luck, next year's NACCU Annual Conference will once again be an in-person affair in St. Louis. But considering the many challenges posed to all over the past year, and delivering a conference complete with full educational calendar and exhibit hall -- all with a larger registration than ever before -- Degy World was an admirable host.
To everyone who joined us for #NACCU 2021, thank you!
We will see you again soon at another NACCU event.
- The NACCU Board of Directors and staff pic.twitter.com/XUA910cbQi
— NACCU (@naccuorg) April 21, 2021
A series of unrelated data breaches and cyberattacks have cropped up at universities across the country in recent weeks. University databases are always a prime target for hackers and would-be fraudsters, and a few recent incidents are serving as a reminder of the value that university databases hold.
Here's a brief rundown of a few cyberattacks that have taken place at the University of Colorado, Brown University and the University of Maryland, Baltimore.
Hackers are attempting to extort the University of Colorado after a cyberattack that may have compromised personal information from more than 310,000 files.
The information compromised in the breach included grades and transcript data, student ID numbers, race/ethnicity, veteran status, visa status, disability status and limited donor information. The attack may have also compromised “some medical treatment, diagnosis and prescription information, and in limited cases, Social Security numbers and university financial account information,” according to the news release.
The attackers have posted small amounts of data on the internet and are threatening to post more if they are not paid.
University officials were alerted to an attack on a file-sharing system run by third-party vendor, Acellion, in late January and immediately shut down the service. CU was one of at least 10 universities and organizations involved in the attack.
CU is providing credit monitoring, identity monitoring, fraud consultation and identity theft restoration to those affected, most of whom were connected to the Boulder campus.
A separate cybersecurity attack led Brown University to shut down some of its computer programs last week.
In a letter to the campus community, Bill Thirsk, Brown University's chief digital officer and chief information officer, stated that the university detected a security incident on March 30, which affected the availability of certain systems within Brown’s computer network.
The cyber threat affected the university’s Microsoft Windows-based programs, prompting employees to shut down connections to the university’s central data center.
Several systems have remained online, including Banner Self Service, Canvas, Workday, Zoom, and Google. Thirsk said most systems have been restored, including brown.edu websites, Library.Brown.edu, Listserv services and others. File sharing services remain limited in use or are yet to be restored.
A third data breach at the University of Maryland last week could impact as many as 309,079 students, faculty and staff. The breach included information on anyone issued a campus ID for Maryland's College Park and Shady Grove campuses since 1998.
Stolen data included names, Social Security numbers, dates of birth, and university ID numbers.
Austin Peay State University is enabling its students to use their phones to order food from campus venues via Transact Mobile Ordering. This month, Austin Peay’s Dining Services, alongside food-service provider, Chartwells, launched its "Govs To Go" program backed by Mobile Ordering from Transact.
With Transact Mobile Ordering, APSU students, faculty, and staff can customize their meals, pay with their meal plan, dining dollars, or credit card and pick up their food while avoiding long lines. Mobile order pickups are being processes through a separate “Govs To Go” entrance situated on one side of Austin Peay's Morgan University Center -- where the participating dining locations are housed.
“We know time is valuable, and our students want quick and convenient options that work with their busy schedules,” says Corey Choate, senior director of Dining Services at Austin Peay. “The Transact app was specifically designed to give our guests an even more convenient and personalized experience in our retail operations.”
According to the Austin Peay Dining website, Transact Mobile Ordering, Austin Peay's two campus eateries – Burger 931 and Tù Taco – are currently accepting mobile orders between the hours of 11:00 a.m. and 2:00 p.m., Monday through Friday.
Transact Mobile Ordering offers a convenient way to order, pay and pick up from a mobile device. Within the app, users can navigate restaurants and menus, place orders, as well as pay by credit/debit, campus card or meal plan. The app offers expected prep times, notifies users throughout the order fulfillment process, and sends a push message when an order is ready.
The app can also remember user favorites, so that certain items can be reordered quicker. Transact Mobile Ordering also supports a reward points system for participating locations that offers points for things like opening messages, ordering food, and rating purchases.
Mobile ordering is available to all Austin Peay students, faculty, and staff. The Transact Mobile Ordering app is available for free download on the Apple App Store or Google Play.
Secure ID and card printer solutions provider, Evolis, is seeking to make life easier for students and staff with its automated card issuance kiosks. The self-service solution offers campuses a means to completely automate the card issuance process, free up valuable time for staff, and slash lines and wait times for students.
Evolis believes that the goal of a card issuance solution should be to optimize the experience for students and faculty, create secure credentials, and to preserve the brand image of the institution. The self-service terminals can be installed on campus in locations that make them freely accessible to students, enabling them to securely print their own ID cards at any time.
The idea, from a convenience standpoint, is clear. For students, the benefit is greater flexibility. Campus cards can also be printed on demand if and when a re-issue is necessary due to loss, damage or theft.
Card office staff, meanwhile, can benefit from more time allotted by automated issuance. Peak issuance times could be less of a hassle, as well, as some of the print jobs could be diverted to the kiosk system to spread out the workflow.
With the card personalization and printing modules now available for the kiosk, a campus can even opt for entirely automated issuance, removing the need for assistance from a staff member altogether.
As far as security is concerned, the Evolis solution does have safeguards in place to ensure that only the valid student, faculty or staff member is being issued the proper ID card from the kiosks.
“Evolis works with the largest US kiosk manufacturer and a multitude of secure authentication solutions can be offered at the time of issuance, including token, OTP and a biometric,” says Jean-Charles Pichon, Key Accounts Manager at Evolis. “The kiosk enclosure can integrate any device needed for the project, including photo capture, driver license scanner, biometric and payment readers.”
The terminals also enable personal data to be added to the ID cards via an encoding system for payments, access, copy/print and other services.
University deployments of Evolis’ automated card issuance kiosks are currently found in markets outside the US, but there are a number of installs here in the states in other verticals.
“To date all our installs for education are EMEA based, however we have been in discussion with some major US universities who want to explore the concept,” says Pichon. “Regarding other markets, we do have a wide variety of installs with government agencies, amusement parks, and ski resorts to name a few.”
Those familiar with the industry know that the issuance environments in the US and across Europe are noticeably different. Namely, a large number US institutions still leverage magnetic stripe alone or in conjunction with contactless.
The Evolis kiosks are well equipped for both smart credential issuance as well as legacy ID technologies.
“Evolis kiosk printers have all the features of our desktop card printers, allowing the same operations,” says Pichon. “This includes magstripe encoding and RFID/contactless encoding to offer the benefit of inline encoding at the time of graphic personalization.”
Evolis’ automated approach to card issuance has already been battle tested, with a number of universities abroad deploying self-service card issuance kiosks on their campuses.
In Germany, six Berlin universities have deployed the kiosks, issuing more than 180,000 student ID cards to date.
Faced with an increasing student population and stagnating or decreasing resources, card issuance had become a significant headache at the beginning of each academic year. The implementation of automated issuance terminals put an end to the bottleneck.
Management at the Berlin universities also took advantage of the new system to add new functionality to the student ID cards. The campus card is now used for ID verification, library services, dining payments, and transit.
The University of Bologna also chose to install several self-service terminals to facilitate ID card issuance across its five Italian campuses.
University management had two objectives in choosing the Evolis terminals: put an end to the “never-ending” lines that formed in front of the administrative offices at the start of each academic year and free the administrative staff from tasks with little added value.
Since its launch in 2019, Bologna’s deployment has delivered on both goals.
To learn more, check out Evolis' kiosk printer specs online.
This month marked the start of a new contact tracing program at the University of Southern California that's leveraging the student ID card to notify students of possible exposure.
The “Tap for Tracing” pilot program is enabling students to tap their university ID card when they arrive at one of five designated locations on campus to then be notified within 24 hours if anyone else who tapped in at that location has tested positive for the coronavirus.
According to a report from the Daily Trojan, the five locations where “Tap for Tracing” will be offered are high-traffic areas for students, including a student center, two campus dining locations, a building on USC's Health Science Campus and the campus tram station.
The Tap for Tracing initiative will act as a notification system for students and will join USC's other existing contact tracing efforts.
A university spokesperson says that USC is working under county guidelines that deem "high-risk" exposure to include coming in contact with someone within six feet for over 15 minutes who has tested positive. Low-risk exposure includes indirect contact with someone who has tested positive, due to social distancing measures, or being in the vicinity of someone who has tested positive.
Los Angeles County has now met the threshold for the state’s orange tier, which allows less restrictive in-person activities including an increase in indoor capacity. USC is ramping its campus operations back up slowly in accordance with county measures, with on-campus libraries now increased to 50% capacity as of April 1.
Engaged staff at Rochester are pushing some of the limits of the Grubhub platform, using the system in unique ways beyond just mobile ordering. This healthy partnership between campus and vendor has led to a cooperative pushing of boundaries and valuable problem solving both before and after a global pandemic.
The core idea for Rochester was to continually add to Grubhub mobile ordering as new challenges arose, rather than simply flip the switch. As it turns out, asking questions and posing new challenges is mutually beneficial.
“The truth is, we’ll never know how to do things as well as our on-site operators that work with students every day,” says Ben Anderson, Head of Industry Relations at Grubhub Campus. “It’s about partnership, making sure our clients know how the platform works, and empowering them to have an ongoing dialogue that allows us to evolve the platform to suit their needs.”
“Our platform is a tool more than it’s a technology, and the mindset from Rochester and from our side has been about solving real-world problems,” says Anderson. “Many of our recent initiatives have given partners more real-time control over the system and has allowed them to manage program changes as they happen.”
Rochester was one of the first 10 campus contracts going back to the early days of Tapingo mobile ordering, and the on-campus Starbucks location was one of the original proving grounds for the capabilities of campus mobile ordering.
“The Grubhub platform is a tool more than it’s a technology, and the mindset from Rochester and from our side has been about solving real-world problems."
“Many of the operator features and controls we have now are a result of this really busy Starbucks at Rochester,” says Anderson. “The foundation for our back-of-house technology came as a response to this specific Starbucks and other ultra-busy venues in the early days of campus mobile ordering. Challenges like needing to throttle incoming orders and make product changes on the fly to process in excess of 1,000 orders a day.”
“We were upsetting customers who were sitting in line, and losing walk-up customers who would see the line and avoid it altogether,” says Cam Schauf, Director of Campus Dining Services and Auxiliary Operations, University of Rochester.
“Mobile ordering not only reduced the traffic to nearly no lines, it also led to an increase in overall business,” explains Schauf. “Our staff and faculty were not as quick to adopt mobile ordering, but our students use it so much that others don’t have to fight long lines and are coming in more often.”
These early experiences remain core to the Grubhub campus platform to this day.
"We learned early on that having operational controls are one thing, but providing those controls in real time is where the dramatic results come from."
“What we learned early on is that having operational controls are one thing, but providing those controls in real time is where the dramatic results come from,” says Anderson.
Rochester, like so many universities in the wake of COVID, had to determine whether or not to refund student meal plans, and for those that remained on campus, provide dining services in a new environment.
In March 2020 when the COVID panic was at its worst, Rochester began a dialogue with Grubhub about off campus use of its on-campus spending accounts.
“Within 48 hours they were able make this shift so that any student – at home or on campus – could use dining dollars to place mobile orders, and get the student discount offered through Grubhub+,” explains Schauf.
Prior to COVID, students couldn’t use swipes from their meal plans through Grubhub, they could only use money or declining balance. When the pandemic arrived, students were kept away from dine-in locations and needed an alternative.
"With COVID we wanted to get more students through lines quicker and offer flexibility, so we worked with Grubhub to add meal swipes and rolled mobile ordering out to our residential dining facilities."
“We were trying to figure out from a business standpoint why we would enable meal swipe use on Grubhub, but with COVID and wanting to get more students through lines quicker and offer flexibility, we added meal swipes and rolled mobile ordering out to our residential dining facilities,” explains Schauf.
While those numbers weren’t substantial, Schauf explains that it was significant for those students who were left trying to decide where to eat at a time when they didn’t want to go inside their favorite dining halls through personal fear or anxiety. “The availability of Grubhub has let students get food from us without ever having to come inside the building,” he says.
In addition to its mandatory undergrad meal plan, Rochester also has an optional spending account that Schauf wanted to maximize in the students’ time of need.
“Our students with meal plans started staying in and didn’t want to go out to eat,” says Schauf. “I told Grubhub that I needed to get our optional spending account set up for mobile ordering as well as our meal plan declining balance funds to give students more dining options.”
“I posed the question, and initially asked if could just offer it for the rest of the semester,” adds Schauf. “Grubhub went to work for us and we were up and running within the week.”
As it turned out, the decision to include students’ optional spending accounts on Grubhub was a good one.
“Students spent a couple hundred thousand dollars as a result of the initiative,” says Schauf. “It was a scenario where we had no choice; it solved a problem that we needed to solve in that moment.”
Beyond the pandemic, Rochester has also been able to deliver on some unique requests through mobile ordering, made possible only through the university’s longstanding and collaborative relationship with Grubhub.
Core to many of these initiatives is Tara Arliss of Harvest Table Culinary, The University of Rochester’s food-service provider. Arliss is the resident Grubhub platform expert for Rochester, acting as a liaison of sorts between the university and Grubhub.
“There have been a lot of instances when we’ve brainstormed together to find ways to use Grubhub’s platform in new ways,” says Arliss.
“One of the things that helped us is that Tara worked closely with people at Grubhub and brought them to campus to better understand our environment here at Rochester,” explains Schauf. “She’s put in the time to understand Grubhub’s product so that we can do some new things they’ve never done before.”
“There have been a lot of instances when we’ve brainstormed together to find ways to use Grubhub’s platform in new ways."
One such initiative is Rochester’s Team Green program that’s devoted to environmental issues at Rochester.
“We’re leveraging Grubhub for their reusable mug program at Starbucks that offers discounted coffee if you bring your own mug,” says Arliss. “We posed the idea to Grubhub to let people use the platform to order a reusable mug and to do more business.”
“For reusable mug coffee purchases, the ticket comes through the same ticket printer – or a separate printer if you choose – and then prompts the user to go to the side and see a barista who is stationed as the hand-off mobile order barista,” explains Arliss.
Students then asked if Rochester Dining could offer silverware that students could wash and reuse.
“We came up with a program that you can purchase a silverware set through the Grubhub app,” says Arliss. “Not only can you buy the silverware from us through Grubhub, but when you place an order you can also decline on the menu any disposable utensils, straws or napkins.”
The silverware set includes a stainless steel knife, fork, spoon and chopsticks. “We’re selling them at cost – less than $3.00 per set – because we didn’t want to make money off of them,” explains Schauf.
Those were options that Rochester was able to build into its mobile ordering experience, made possible only through posing the question to Grubhub. “Students really appreciate knowing that we’re doing everything we can to cut waste where possible,” says Schauf.
Rochester is also supporting grocery list orders through Grubhub. “We’re not doing delivery yet, but we support pick up grocery orders,” says Schauf.
“That was another good example of a workaround we found with Grubhub. I pitched opening a shop for a four-hour window with a prompt that displays a grocery pickup window,” says Arliss. “Grubhub has been great about tweaking its system to work for us.”
Another example of the joint problem solving between Grubhub and Rochester came when a ticket printer went down at the campus’ late-night dining location. “No one was on campus there to flip the printer over and we had no other options,” says Arliss. “So I posed the idea to Grubhub – and they made it happen – to just turn on email tickets for the night.”
“It’s nice that our challenges and solutions can help create opportunities for other campuses to learn from and use,” adds Arliss.
Mobile ordering may be old hat to Rochester now, having been one of the earliest adopters. But it’s the open dialogue and work between Rochester dining, its food-service provider, and Grubhub that are continuing to pay real dividends.
“We need to be able to react to the market as quickly as we can, and Rochester’s use of our platform proves the value of that,” says Anderson. “Our campuses know their business better than anyone, and we want them to have the power to manage their environments with our technology.”
“Engaged operators on campus, like at Rochester, have helped Grubhub to go through our latest evolution as a company these past few years."
And everything that is done collaboratively with Rochester also helps Grubhub to refine the platform for other client campuses.
“Engaged operators on campus, like at Rochester, have helped us to go through our latest evolution as a company these past few years,” he adds. “They’ve been key to helping us make sure we give our campus operators all the resources they need to thrive on the platform.”
Long Island University has launched its MyLIU Mobile Card that will allow students, faculty and staff to get around campus with just a tap of their iPhone, Apple Watch or Android phone at campus readers. Long Island University partnered with Transact, a leading campus credential solution provider offering NFC-enabled digital IDs, to support the implementation.
“Long Island University is a leader in technological innovation, and we are proud to offer our community members every new tool to create a seamless campus experience,” says Kimberly R. Cline, Long Island University President. “MyLIU Mobile Card is an exciting opportunity to further enhance our strong campus safety protocols and our commitment to protecting the environment while continuing to prepare our students for a digital future.”
Members of the LIU campus community can now add their MyLIU Mobile Card to Apple Wallet or Google Pay and use their iPhone, Apple Watch, or Android phone to complete any action that would have previously required a physical ID card. Users simply place their device near a reader to enter dorms, libraries, fitness centers and other buildings, buy lunch, make purchases at campus stores and more.
The move from physical cards to a contactless, MyLIU Mobile Card allows for transactions that are safe and convenient, and helps students, faculty and staff to avoid touching the readers or handing their ID cards to someone else. Long Island University can also issue school IDs remotely without the need to see students in-person or print and mail physical cards, creating a safer, more cost-effective and more environmentally friendly process.
MyLIU Mobile Card on iPhone, Apple Watch, or Android phones is also protected by two factor authentication to ensure only the student can access their own account, even if someone else knows their password.
Students can also suspend their campus ID if needed through the Transact eAccounts app on any device or Transact’s website.
Launching this new mobile solution complements the University’s launch in 2015 of Browse, an Apple-authorized campus store that serves as an all-purpose tech center. Browse showcases a range of high-end technology devices to enhance the student learning experience.
Browse offers students experiential learning opportunities in retail, customer service, business management, entrepreneurship, small business operations, supply chain management, and technology support. Browse store associates also work alongside Apple certified technologists.
